Data Platform Support Lead (IT)

Job Description At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe. We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities. We are currently recruiting for a Data Platform Support Lead to join our established and experienced Chief Information Office team here at RSA on a hybrid basis. Role Requirements As the Data Platform Support Lead you will manage a team of Production support engineers assigned to data platform. You will monitor and manage the health and performance of Azure Data Factory pipelines, Databricks workflows, and SQL databases to ensure seamless data processing. You will troubleshoot and resolve production incidents in Azure-based data pipelines, conducting root cause analysis and implementing preventive measures. You will oversee and optimize the performance of Databricks notebooks and clusters to support efficient data transformations and analytics. You will ensure the reliability and scalability of data integration workflows by leveraging Azure-native monitoring tools and alerts. You will collaborate with development teams to deploy and support new Azure Data Factory pipelines, SQL scripts, and Databricks jobs into production. The Individual To be successful in this role you will have Azure Data Factory and Databricks Experience and be skilled in building, managing, and optimizing pipelines, workflows, and clusters. You will have SQL experience, with advanced skills in writing, troubleshooting, and optimizing queries for performance. You will have experience with Azure Monitor, Log Analytics, and issue detection. You will have good problem-solving skills for root cause analysis and implementing preventive solutions. You will have knowledge of compliance standards, role-based access control (RBAC), and secure Azure networking. What we offer you: At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future. We will give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts, the best the industry has to offer. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us. About Us We celebrate individuality and it is important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. We understand that home life is a priority and are happy to consider reduced hours or job shares. If you think you would be a great fit for us, but do not meet all the requirements of the role, please contact us as we would love to discuss how RSA could be the next step in your career journey. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If you wish to be considered under the scheme then please answer yes to the question Do you wish to be considered under the Disability Confident Scheme? in RSAs application form Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.