Sales Operations & Customer Service Executive

Central London | Monday-Friday | 40 hours | Up to £35,000

Fluent in German? This role is for you - candidates without it will not be considered!

Are you fluent in German and passionate about delivering exceptional customer service? Join our London team as a German speaking Sales Operations & Customer Service Executive, supporting some of the world’s most reputable fashion brands. You’ll manage key accounts, streamline order processes and play a pivotal role in ensuring customer satisfaction across their global portfolio. If you thrive in a fast-paced environment and love building strong relationships, this is your chance to make an impact in the fashion industry.

One to One Personnel is proud to partner with a leading name in the industry and are currently seeking an experienced Sales Operations & Customer Service Executive who is fluent in German. You must be highly experienced, organised and detail oriented.

To be considered Fluent in German. B2B Sales, a minimum of 1-2 years general office experience and you must have a minimum of 3 years’ UK based work experience in a similar role.

Preferred Skills

Fluent in German(Essential)


B2B Sales


Minimum of 1-2 years of general office experience, you must be able to demonstrate acquired skills and measurable success in each of the following areas:


Excellent working knowledge of Microsoft Office, in particular, Excel


STYLEman experience is desirable, but not essential


Excellent communication and organizational skills


Passionate about customer service


An eye for detail


Excellent verbal and written communication skills

Roles and Responsibilities

Responsibilities below apply to the customers/accounts within the DACH Region only which this role is accountable for:


Build strong relationships with account contacts to understand their operational needs and service expectations


Produce orderbooks focusing on customer requirements and business targets


Keep your manager informed of any challenges with your customers/orders etc


Enter orders into the system where required


Manage and input customer data including, pricing, part numbers and VAS


Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product-related concerns, and ensure the smooth processing of orders from start to finish


Analyse orderbooks and inform customers and sales teams of any challenges preventing the orders from shipping


Ensure orders are accurate and as the customer requested them by reviewing them prior to the shipping window opening


Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation


Communicate and if necessary, visit key customers on a regular basis to review the shipping season, and prepare for the next one


Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays


Build and develop strong working relationships with external and internal customers


Provide feedback on any recurring issues and help propose solutions to improve the customer experience


Assist customers with pricing, credits, invoices and terms


Attend any training and development courses


All other duties and special projects as assigned

What’s in It for You?

Up to £35,000 (depending on qualifications & experience)


25 days of annual leave + bank holidays


Additional days holiday between Christmas and New Year if the Directors decide to close the business


Standard working hours 9 to 5:30 - 30 min lunch = 40 hours a week


1-day WFH after probation and training at the company’s sole discretion (non-contractual)


Workplace Pension Scheme


60% Discount on our products that we have on Ecommerce


Sample sales 2+ times a year


Short Leave – with pre-approval from Line Manager to take up to 2 hours off without deduction from holiday allowance


Statutory sick pay


Annual pay review and/or bonus at the Directors discretion

Ready to join the team? Get in touch with Louise at One to One Personnel to start your journey