Internal and External Communication Associate - 6 month FTC

Internal and External Communication Associate - 6 month FTC

Team

Location Holborn Office

County Central London

Ref # 23412

Closing Date 26-Aug-2025

We have been awarded the " Most Loved Workplace ”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities .

What you will do:

• You will support both the Internal and External Communications teams in the delivery and evaluation of their communications strategies. You’ll split your time roughly 60% Internal Comms and 40% External Comms, but your workload across each team may require you to be flexible with this.

• You’ll make sure our AMAZEING colleagues are kept informed and engaged, and are passionate about the Metro Bank brand and Metro Bank as an employer through:

o Helping us tell the Metro Bank story – drafting colleague communications and supporting our internal campaigns and in-person and virtual events.

o Sharing the latest process and operational changes through our fortnightly Mchange newsletter

o Working with business stakeholders to keep our knowledge base, Metropedia, up to date, including drafting and approving changes using CRM and HTML coding

• You’ll help the External Comms team to tell the Metro Bank story to external audiences, including media and third parties through:

o Supporting the delivery of PR stories and campaigns

o Press Office support, handling media inquiries and journalist engagement

o Written materials including statements, press releases and social media content

o Co-ordinating team content planning and managing databases

o Measurement and Evaluation, including data analysis and reporting

o Collaboration with internal teams including Brand & Marketing

What you will need:

You will understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

• Self-motivated and ambitious, with a positive attitude and willingness to learn.

• You will have excellent written and verbal communication skills.

• You will be an AMAZEING cultural and brand ambassador, with in-depth knowledge of what it means to be a Metro Bank colleague, how we work, and what sets us apart with our customers and in the market.

• You will be organised, have great attention to detail, and will be able to work to tight deadlines and on multiple projects at once, being proactive and thinking ahead.

• Ability to meet deadlines – we work in a fast-paced environment, and we have clear priorities to deliver; we’re looking for someone reliable to join us

• Teamwork and collaboration – we are a strong team, and we work together across different initiatives as well as owning our personal projects and work

• Storytelling – internally and externally, we want to bring everyone on the Metro Bank journey and turn them into a real FAN for life

• You will have demonstrable communications experience, working with colleagues, customers, or in external communications, e.g. PR.

• You will have experience dealing with business stakeholders

• Experience of writing and planning communications

• Experience of data analysis and/or HTML coding

• Knowledge or awareness of UK financial services media would be a plus

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
• We are also all about balance so this job offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

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