Mobile Team Leader (Luxury Retail)

At Missoma, we believe jewellery is more than just an accessory, it's a form of self-expression. Founded in 2007 by Marisa Hordern, we've grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.

We're looking for a confident, people-first leader who thrives on variety and is ready to make an impact across our retail locations. If you're adaptable, passionate about delivering exceptional customer experiences, and excited to step up wherever you're needed most, we'd love to hear from you.

Why You'll Love Working With Us

At Missoma, we live by three core values:

• Authentic… We value honesty, open feedback, and conscious sustainability. You'll be part of a team that genuinely cares about people and the planet.

• Collaborative… Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.

• Entrepreneurial… We think big and act boldly. You'll be encouraged to bring ideas, take initiative, and make a real impact.

Your Role as Mobile Team Leader

You'll play a pivotal role within our retail operation, acting as a brand ambassador across multiple Missoma locations and providing flexible, on-the-ground leadership support wherever it is needed most. From leading the team in the absence of senior management to ensuring our stores run seamlessly day to day, you'll be the constant that keeps the Missoma experience consistent and exceptional.

What You'll Be Doing

• Delivering an exceptional, authentically Missoma customer experience across every store location you support.

• Leading the store team in the absence of the Store Manager and Assistant Store Manager, ensuring KPIs are met and the store runs smoothly.

• Acting as a brand ambassador — sharing product knowledge, style advice, and the Missoma story with every customer you meet.

• Supporting visual merchandising standards and ensuring the shop floor always reflects brand concept standards.

• Managing opening and closing procedures across multiple locations as required.

• Handling customer queries and complaints effectively, always putting the customer experience first.

• Nurturing relationships with repeat customers and identifying opportunities to exceed expectations.

• Supporting day-to-day team management, providing guidance, motivation, and on-the-ground leadership.

What You'll Bring

• At least one year's experience in a senior sales, keyholder, or team leader role within a fast-paced luxury or high-volume retail environment.

• Proven ability to lead a team, manage opening and closing procedures, and handle customer complaints with confidence.

• Flexibility and adaptability to work seamlessly across multiple store locations and integrate quickly into varying team dynamics.

• Strong interpersonal and communication skills, with a warm, professional approach to customers, colleagues, and management.

• A proactive, positive can-do attitude with a natural ability to lead by example.

• A genuine passion for Missoma as a brand and a strong understanding of our mission and aesthetic.

• Comfort with digital and in-store technology, including desktop, mobile, and tablet devices.

What You'll Get

• Competitive hourly rate with the potential to earn more through our retail commission scheme.

• Generous staff discount across our full product range.

• Flexible jewellery uniform allowance.

• Medicash Healthcare Cash Plan to support everyday wellbeing.

• Enhanced parental leave after two years of service.