Manager - Operational Design and Delivery

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager– Operational Design & Delivery within our HSBC Asset Management Alternatives team. The team is building out its global operating model to support a fast-growing platform spanning private markets, hedge funds, real assets, infrastructure and private debt. The purpose of this role is to partner with stakeholders globally to design, document and embed scalable operating models, controls and third-party service arrangements that enable new investment capabilities and strengthen existing ones.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Support the design and set-up of operating models for new and evolving Alternatives capabilities, including portfolio/fund structures across asset classes, countries and entities.
• Help deliver changes to existing operating models to reflect new services, processes, controls and regulatory expectations.
• Contribute to a global operating framework, including complexity and risk assessments, and end-to-end documentation aligned to HSBC standards.
• Drive end-to-end process mapping in collaboration with Functional Architecture, 1st Line of Defence Risk & Controls and 2nd Line of Defence to ensure appropriate review and assurance.
• Assist with third-party provider engagement (e.g., fund administrators, loan services, transfer agents, custodians, cash management solutions), including initial set-up and ongoing service assessment.
• Support inorganic initiatives and cross-border transactions by contributing to operational due diligence, integration planning, impact/cost assessment, and risk & issues management.

To be successful in this role you should meet the following requirements:

• Experience in investment operations / middle office within asset management (or other similar domains), with exposure to alternative investment products would be essential; Real Assets and/or Private Credit operating models and fund structures are desirable
• Strong project management, organisational and stakeholder management skills, with the ability to deliver accurately to deadlines.
• Demonstrated capability in operational risk management in a changing environment, with a continuous improvement mindset.
• Experience working with outsourced service providers and assessing operational/technology service offerings.
• Commercially minded and client-centric, able to translate complex information into pragmatic operational solutions.
• Clear, confident communicator able to engage professionally with clients, investors and colleagues across geographies.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected] .