Agile Delivery Manager

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

We are looking to hire an  Agile Delivery Manager  to join our growing Technology team. The Agile Delivery Manager will work closely with one of our Squads to deliver roadmap items involving cross-functional projects. This will involve working with a wide range of other teams such as Digital, Finance, Product, and Supply Chain.

They must be confident and assertive when required, and work proactively to resolve blockers or impediments to delivery, including through escalation where necessary.

As Delivery Manager you will be responsible for

• Define and embed the right fit of practices, tools, and techniques from Scrum, Lean, and Kanban to help the Data team work more efficiently
• Facilitate Agile ceremonies as appropriate, including Daily Scrum, Sprint Planning, Sprint Demo, Retrospective, and Backlog Refinement
• Identify continuous improvement opportunities and best practices to enhance ways of working across teams
• Ensure teams collaborate, communicate effectively, and focus on what is most important
• Coach team members on the Agile mindset, principles, and values
• Work closely with Product and Data leads to prioritise work through the backlog
• Where appropriate, implement Scrum of Scrums to support multiple delivery streams
• Work closely with the Squad to coordinate the delivery of key roadmap initiatives
• Facilitate meetings and workshops to align and coordinate teams
• Proactively manage dependencies and remove blockers to maximise value within constraints
• Participate in the Delivery community to share knowledge and best practices
• Define clear project plans and provide regular updates on progress and key risks to the wider Charlotte Tilbury business as delivery progresses

Who you will work with

Head of Delivery, all the teams in Tech, Digital, Data, Systems etc.

About you

• Solid experience as an Agile Delivery Manager

• A recognised Scrum Master certification

• Strong coaching and facilitation skills

• Broad knowledge of Agile frameworks and techniques (e.g., Scrum, Scaled Agile, Kanban, User Stories, Continuous Integration, Continuous Testing, Agile Games)

• Capable of managing work, risks, and dependencies across teams

• Appreciation of the effort required to build data pipelines, dashboards, etc.

• Good understanding and experience of the retail environment

• Able to maintain, influence, and motivate a team

• Able to ensure transparency and external understanding of the team’s work

• Able to create an open and collaborative working environment flexible, adaptable, and willing to learn

• Able to navigate and negotiate around obstacles does not shy away from difficult conversations

• Hands-on, practical approach

• Demonstrates initiative and a proactive approach to workload

• Strong experience with Agile tooling (e.g., JIRA, Mural, etc.)

• Outstanding skills and knowledge in servant leadership, conflict resolution, continuous improvement, empowerment, and increasing transparency

The Person

•  Organisation An Agile Delivery Manager needs more than just vision to lead a project to success—you will need to be able to create a plan to achieve that vision
•  Strong communication skills You will clearly communicate your ideas and receive feedback from your team—across technical, business, and design functions
•  Foresight Anticipate problems and address them before they compromise deadlines and budgets
•  Pragmatism Make the most of available resources prioritise scope and budget effectively
•  Empathy Understand the concerns of all team members and unblock them rapidly as appropriate

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your furry friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!