Implementation Consultant

SEON is the leading fraud prevention system of record, catching fraud before it happens at any point across the customer journey. Trusted by over 5,000 global companies, we combine your company’s data with our proprietary real-time signals to deliver actionable fraud insights tailored to your business outcomes. We deliver the fastest time to value in the market through a single API call, enabling quick and seamless onboarding and integration. By analyzing billions of transactions, we’ve prevented $200 billion in fraudulent activities, showcasing why the world’s most innovative companies choose SEON.

Join SEON in our mission to create a Fraud Free World! As an Implementation Consultant, you’ll guide customers through a structured onboarding process and provide actionable insights to optimize their fraud detection strategies. You’ll also play a key role in enabling the effective use of our Identity Verification (IDV) solutions, helping businesses validate customer identities in real time to prevent fraud. Be part of an innovative team that’s reshaping the future of fraud prevention.

Are you passionate about delivering exceptional customer experiences, solving complex challenges, and driving impactful results? If so, let’s redefine fraud prevention together.

What You'll Do

• Act as a strategic project manager to guide customers through a structured onboarding process, including:
• Defining timelines and managing milestones.
• Coordinating technical setup and overseeing API integration.
• Ensuring rule configuration, system testing, and user training.
• Leading implementations that involve SEON’s IDV capabilities, ensuring customers leverage document and biometric verification effectively.
• Analyze customer data and performance metrics to improve fraud detection accuracy and reduce false positives.
• Collaborate with customers and SEON’s Fraud Services team to tailor risk rules, workflows, and detection strategies.
• Provide consultative guidance, offering data-driven recommendations to enhance decisionmaking and optimize fraud and IDV performance.
• Partner with customer development teams to ensure smooth technical integrations and address implementation challenges proactively.
• Monitor post-implementation performance and identify opportunities for improvement.
• Maintain comprehensive project documentation to ensure clarity and accountability.
• Transition customers smoothly to the Account Management team, ensuring they are prepared to maximize SEON’s full fraud and IDV toolset.

What You Bring

• 3+ years of experience in implementation, project management, consulting, or a customer facing technical role, ideally within SaaS or data focused industries.
• Experience working with identity verification products, including document verification, biometric matching, or identity database integrations.
• Proven ability to act as a strategic project manager, driving projects to completion on time and within scope.
• Strong analytical skills with experience in interpreting data, identifying trends, and driving actionable outcomes.
• Robust consultative skills, with the ability to communicate technical concepts and insights to both technical and non-technical stakeholders.
• Exceptional organizational and time management skills, with the ability to manage multiple high priority projects.
• Experience with fraud detection tools or similar solutions, with an understanding of risk scoring, rule based systems, and data integrations is a plus.
• Familiarity with HubSpot/Salesforce, Tableau, or project management tools is a plus.