Client Relationship Specialist
- Providing a very refined service, maintaining client loyalty & satisfaction across VIC in the Maison.
- Building and maintaining strong relationships with prospective and existing clients.
- Aim to develop a trusting relationship with the client, whether existing or new, assisting them through a seamless sales journey, providing an appointment to ensure their welcome is always at it's very best.
- Should there be intervals where no appointments or engagements are scheduled, to ensure you support the shop floor where needed.
- Ensure excellent communication and engagement skills, nurturing the client's positive perception of the House, this also reflects via our digital tools, especially WhatsApp.
- Aim to excel the Hermes values and culture, ensuring the customer's expectations are managed appropriately, especially concerning our more sensitive products.
- Attending to the customer needs with a proactive and responsive service ethic, going above and beyond to exceed the customers' expectations by providing an inspiring environment.
- The Customer Relationship specialist must ensure the fostering of all client relationships through meticulous organisation and attention to detail.
- Show discretion when dealing with high profile clients and especially with information shared by them, respecting their confidentiality.
- This role requires skills to sell across all metiers, enriching the experience of our client.
- The aim is to develop and support our most engaged clients, ensuring their loyalty and enthusiasm towards the house
- Maintaining a deep knowledge of company products and services.
- Participate where necessary during the Buying Program with the aim to offer a Bespoke service to established clientele.
- Excellent conflict resolution and problem-solving skills, remaining professional and gracious at all times.
- Liaising with Customer Experience Manager on all CRM developments and initiatives
- Working harmoniously with the wider team for support and to impart knowledge
- Working with the Client Relationship Assistant and Concierge to help build memorable moments for our clients
- Previous experience working within a Client Relationship Specialist role, creating exceptional relationships with the top 1% of VIC clientele
- Takes an organised, flexible and reliable approach
- Positive & effective communication also transmitted via both verbal and digital communications
- Excellent selling skills and knowledgeable about product
- Ensure the K&B & C Wish policies are followed and adhered to
- Good team player with capacity to work autonomously
- Professional with ability to work efficiently and accurately under pressure
- Methodical and timely approach to problem solving
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