Analyst - Data Centre Operations
| The Analyst - Data Centre Operations will aid in the deployment, operation and management of the Customers in its centres. Reporting to the Manager - Data Centre Operations, this role primarily includes the managing of whitespace, colocation and managed customer racks, data cabling, power management, hardware installation, circuit installations, media handling, and fulfilling tasks for our customers on the data centre floor as and when required. Please note - a full clean UK driving license is essential for this role. | ||
| Key Responsibilities This is not designed to be a list of all tasks undertaken but an outline record of the main responsibilities (5 to 10 maximum). These are indicative of the role and as such the job holder is expected to undertake other duties and responsibilities relevant in nature, level and grade. | ||
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| Security Responsibilities | ||
Compliance to security policies and other company related policies and procedures are an integral part of employment. Therefore, all staff are expected to:
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| Person Specification This section describes the sum total of knowledge, experience & competence required by the job holder that is necessary for standard acceptable performance in carrying out this role. | ||
| Qualifications and Professional Membership | Essential/ Desirable | Assessment Method |
| Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) credential(s) | Desirable | Application/CV |
| Cisco Certified Entry Networking Technician (CCENT) or applicable Cisco Certified Network Associate (CCNA) credential(s) | Desirable | Application/CV |
| ITIL V3 | Desirable | Application/CV |
| Technical Competencies (Experience and Knowledge) | Essential/ Desirable | Assessment Method |
| Minimum one (1) year experience in a similar role such as experience gained in a Business Continuity or a Managed Services environment | Essential | Application/CV |
| Experience handling and storing customer data | Essential | Application/CV |
| Firm understanding of data cabling installation, management and patching | Essential | Application/CV |
| Experience in using a ticketing system | Essential | Application/CV |
| Understanding IT systems | Essential | Application/CV |
| Rack Installation | Desirable | Application/CV |
| Customer Service experience | Desirable | Application/CV |
| Advanced Application Use (Excel, SharePoint, Google docs, Office 365 etc) | Desirable | Application/CV |
| Computer hardware maintenance experience (troubleshooting, diagnostics, repair, replacement ) | Essential | Application/CV |
| Skills and Behavioral Competencies | Essential/ Desirable | Assessment Method |
| Excellent communication skills, written and verbal, for customer interaction | Essential | Interview |
| Excellent organizational and time management skills | Essential | Interview |
| Excellent problem solving and proactiveness | Essential | Interview |
| Special Requirements | Essential/ Desirable | Assessment Method |
| Job does involve shift work. 24/7 | Essential | Application/CV |
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