Fixed Term Contract (6 Months) - Full-Time Client Advisor - Wardour Street London
- Welcome and assist a local and international clientele, embodying the Maison’s standards of service and hospitality.
- Identify each client’s expectations, needs and preferences in order to build a personalized and lasting relationship.
- Advise clients with expertise and present the collections by highlighting AMI’s craftsmanship, identity and universe.
- Drive sales by developing tailored recommendations and identifying cross-selling and upselling opportunities.
- Develop and retain your client portfolio through active and relevant use of clienteling.
- Contribute to individual and collective boutique targets and monitor key performance indicators.
- Ensure a consistent and high-quality client experience, from greeting to departure.
- Share client insights and best practices to contribute to a strong collective commercial dynamic.
- Actively participate in the day-to-day life of the boutique and adapt to business priorities.
- Take initiative and make suggestions to contribute to improving the client experience and boutique performance.
- Ensure an impeccable sales environment that is consistent with the Maison’s image.
- Implement Visual Merchandising guidelines and pay close attention to the presentation of the collections.
- Participate in deliveries, stock integration, replenishment, transfers and inventories.
- Ensure the availability of the products required for business activity.
- Follow procedures rigorously and use the Maison’s tools and systems with confidence and ease.
- You have 2 to 5 years of experience in sales , ideally gained within luxury, premium, high-end ready-to-wear or luxury hospitality .
- You have a strong understanding of sales fundamentals and a genuine culture of client service and commercial performance .
- You have experience in clienteling and building loyalty with a demanding clientele .
- You are smiling, elegant, dynamic and committed , with an excellent presentation and strong interpersonal skills.
- You are autonomous, rigorous and responsive, while enjoying working as part of a team.
- You are passionate about fashion and have a good understanding of the luxury industry and its codes.
- You have excellent communication skills and are able to adapt your approach to both local and international clients.
- Fluency in English is essential. Knowledge of another language is a strong asset.
- Fixed Term Contract of 6 months // 40 hours per week (fulltime).
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