Service Manager

Job overview

This is a key coordinating role supporting the medical workforce in King’s Critical Care . The Medical Staffing Coordinator will provide expert administrative and technical support across all aspects of medical staffing, including rota management, recruitment, onboarding, and workforce planning. You will represent the department to our doctors, supporting with everything from recruitment and induction to pay queries. Working closely with a fellow coordinator; and the Service Manager, Deputy General Manager and Clinical Leads, you will help ensure the service is safely staffed and that our staff are well supported.

The role calls for someone with strong interpersonal skills who is digitally confident, comfortable with complex data, and able to spot and solve problems before they escalate . Organisation and accuracy matter, but so do co-operation and clear communication – you will be working with busy teams who depend on you for timely updates and creative problem-solving. P recise written communication, and the ability to balance independence with direction will be key to success.

We are looking for someone curious about how things work , with a willingness to learn new ways of working , who takes pride in getting details right while understanding the bigger picture. Familiarity with the lifecycle of trainee doctors and previous rota management experience would be advantageous but may not be essential for the right candidate.

Main duties of the job

The Medical Staffing Coordinator is responsible for ensuring that the day-to-day management of doctors within King’s Critical Care runs smoothly and efficiently. You’ll coordinate resident doctor rotas, manage recruitment and onboarding, and maintain accurate workforce information to support safe staffing. You’ll be trusted to handle sensitive queries, anticipate gaps and issues, and communicate clearly with clinical and management colleagues. You’ll maintain accurate workforce data, monitor annual and study leave, and help ensure compliance with Trust and national requirements. You’ll use systems such as Excel, Lists, HealthRoster, Trac, Teams and Microsoft Office and you'll be focussed on continuous improvement in efficiency and reducing admin burden on our clinicians. Working closely with clinical and operational teams, you’ll communicate clearly, anticipate issues and find practical solutions to keep services running smoothly.

This role is for someone who takes pride in getting the details right and fosters teamwork and clear communication. The position demands reliability and consistency ensuring that operational processes run smoothly so clinical teams can focus on delivering exceptional care.

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

Further details can be found in the job description which itemises tasks within in the role. In addition, from time to time, you may be asked to support the Service Manager and Deputy General Manager on wider operational or project work. For the right person, this role offers genuine opportunities to broaden experience and develop towards a future management career within the NHS .

Person specification

Education and Qualifications

Essential criteria

• A good standard of English to O level/GCSE (A-C grade) or equivalent, and ability to demonstrate both excellent written and verbal communication skills.
• RSA III /OCR qualification or equivalent knowledge and skills.

Knowledge and Experience

Essential criteria

• Advanced level of IT literacy with experience of using a range of IT applications.
• Good understanding of Medical Staffing and Human Resources policies and procedures
• Experience in co-ordinating complex activities which include multi disciplinary meetings, training programmes, workforce planning.

Skills and Competencies

Essential criteria

• Excellent organisational skills and the ability to prioritise work.
• Excellent communications skills.
• Ability to work independently and as part of a team.

Other Skills and Attributes

Essential criteria

• Excellent organisational skills and the ability to prioritise a demanding unpredictable workload.
• Occasionally deal with queries of a distressing nature.

Knowledge or experience of medical staffing / rota coordination

Essential criteria

• Previous NHS or healthcare experience is an advantage, particularly familiarity with trainee doctor rotations or medical HR processes.

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

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King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.