Client Account Support

Checkin Apartments is an established London-based agency, founded in 2009, specialising in the serviced accommodation sector offering an expertly vetted portfolio of aparthotels, serviced apartments and corporate housing solutions for business travel, relocations and short lets in the UK and across key cities of the world.

We go the extra mile to offer a streamlined, personalised and reliable service that's second to none and are proud to have won and been shortlisted for many awards over the years.

The Role

As Client Account Support , you will play a vital role in supporting our Account Management team to deliver a best-in-class booking service. You will be responsible for handling day-to-day client enquiries, preparing quotes, managing bookings, and ensuring every detail is accurate and communicated effectively. This role is ideal for someone highly organised, service-driven, and looking to grow within the corporate travel and hospitality sector.

You will report to the Account Manager and work closely with our property partners, business development, and marketing teams to ensure smooth processes and delighted clients.

Key Responsibilities:

• Assist Account Managers in managing client enquiries and bookings from initial request through to check-out.
  

• Prepare accurate quotations and booking confirmations, simplifying complex information for clients.
  

• Communicate with clients before, during, and after their stay to ensure a seamless experience.
  

• Support with client property viewings and occasional industry events.
  

• Maintain accurate records of bookings, correspondence, and client details in line with internal processes.
  

• Liaise with property partners to secure availability, negotiate terms, and resolve booking discrepancies.
  

• Monitor multiple tasks simultaneously, meeting agreed service levels and deadlines.
  

• Proactively identify ways to improve systems, processes, and client satisfaction.
  

Requirements

Desired Experience & Skills

• Previous experience in customer service, administration, hospitality, or travel ( preferred but not essential ).
  
• A strong desire to deliver exceptional client experiences every time.
  
• Excellent organisational and administrative skills, including handling calls, emails, and documentation efficiently.
  
• Confident with numbers and a willingness to develop commercial and negotiation skills.
  
• High attention to detail with the ability to manage multiple priorities effectively.
  
• A proactive, positive, and collaborative approach to working with both clients and colleagues.
  

Application process:

• Submit Your Application: Email your CV and cover letter to Gavin Pereira at [email protected] . The cover letter should summarise your relevant experience, skills and motivations for the role.
  
• Phone Interview: If successful, you will be contacted within 7 days for a phone interview.
  
• Assessment: Following the phone interview, if successful you will need to complete an assessment.
  
• In-Person Interview: If you pass the assessment, you will be invited to an in-person interview at our Hammersmith office during business hours.
  

Benefits

• £30,000 per annum.
• Annual Bonus Scheme
  
• 23 days annual leave plus bank holidays
  
• Day off for your birthday
  
• Well connected modern office with refreshments & events
  
• Health benefits scheme (including optical, dental, wellness allowance) EAP and retail discounts (after probation)
  
• Professional development opportunities
  
• Collaborative and supportive team environment
  
• Opportunity to work with a growing company and shape its future
  

This is a hybrid working role, normally working a minimum of 4 office days per week in our Hammersmith HQ. However, during the probation period you will be expected to work 5 office days per week.

The office hours are 9am to 5.30pm (lunch is half an hour) Monday to Friday.

On occasions you may be required to work outside these hours to fulfil your role. No overtime is payable.