Operations Intern

Contract: Internship

Compensation:

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn !

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Role Overview:

We are seeking a driven and detail-oriented Ecommerce Operations Intern to join our Ecommerce team at Vision Direct, part of the EssilorLuxottica eCommerce UK division. This is a 6-month full-time internship, ideal for a graduate or early-career professional with a passion for Ecommerce, data analysis, and operational excellence.

This is more than a support role – you’ll be embedded in the day-to-day and strategic operations that underpin our high-performance online business. Expect hands-on experience, international exposure, and cross-functional collaboration with colleagues across Logistics, Aftersales,Customer Service, IT, and Corporate.

Key Responsibilities

Order & Fulfilment Operations

• Oversee the order lifecycle from processing to fulfilment, ensuring a seamless customer experience.
• Coordinate with local teams in the UK, Benelux, Spain, and Italy to monitor and manage orders efficiently.
• Liaise with Logistics, Supply Chain, Planning, Digital IT, and Customer Service to align availability and delivery timelines.

Performance Monitoring & Data Analysis

• Analyse daily order flow and monitor KPIs such as on-time delivery rate, cancellation trends, return rates, and Gross-to-Net performance.
• Generate weekly reports and dashboards, identifying gaps and opportunities for operational improvements.

Project & Process Improvement

• Contribute to the Ecommerce Operations project roadmap by identifying and proposing initiatives.
• Draft business requirements and build supporting cases for project proposals.
• Collaborate with corporate teams to evaluate priorities and define deliverables.

Key Stakeholders

You will interact with Ecommerce Managers, Program Management, IT Engagement & Service teams, Logistics, Transportation, and After Sales functions across the EssilorLuxottica network.

Candidate Profile

Master’s degree in Management, Engineering, Supply Chain, or a related field.

Core Competencies

• Strong analytical mindset and proficiency in Excel; knowledge of Power BI and Adobe Analytics is advantageous.
• Solid understanding of Ecommerce and/or Logistics processes and associated KPIs.
• Excellent verbal and written communication skills – clear, concise, and tailored to both technical and non-technical audiences.
• Structured time management with the ability to prioritise and execute under pressure.
• Technical Skills
• Familiarity with SAP or similar ERP systems.
• Experience working with dashboards, KPIs, and performance metrics.
• Personal Attributes
• Proactive, pragmatic, and solution-oriented.
• Strong interpersonal skills with a collaborative mindset.
• A natural problem-solver with critical thinking ability and attention to detail.

Languages

English: Full professional proficiency required.

Italian: Professional proficiency is a plus.

What We Offer

• 33 days of annual leave (inclusive of UK Bank Holidays)
• Colleague eyecare package
• Generous staff discount on our products
• Enhanced employer pension contributions
• A dynamic, international work environment within a global leader in vision care
• Ready to make an impact in the fast-paced world of Ecommerce

To Apply

Please submit your CV and a cover letter outlining your relevant experience and vision for this role. Please note that we are unable to offer sponsorship for this role so applicants must be have the right to work in the UK.

Recruiting process

Our recruitment process may vary; If you are selected, you will be contacted by a member of the Team to guide you through the specific steps for your application.​

Our Diversity, Equity and Inclusion commitment​

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.