Voids and allocations team leader (Band 4)

Job Category : Housing

Location : Sutton Gate, Sutton Housing Partnership

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £19.37

Lead the operational delivery and co-ordination of the Voids and Allocations across the in-house repairs team, People and Place and in partnership with Encompass

Management of voids repairs delivery from subcontractors

Uphold SHPs Values, Behaviours and Leadership expectations at all times

Oversee and monitor that properties are allocated and let efficiently, to the organisations voids and lettings standard.

Liaise with the in house repairs service and subcontractors to ensure that timescales for completing routine and major voids works are strictly adhered to and actively challenge poor performance.

Completion of KPI’s, ensuring full reconciliation and validation is completed with effective holistic commentary developed.

Ensure CORE returns are uploaded in a timely manner and fully reconciled to lettings completed. • To identify and ensure implementation of measures and initiatives that would improve the void property turnaround times, including trend analysis and forecasting.

Key Outcomes:

Improved resident satisfaction for new tenants

Meet KPI target for voids

To identify and ensure implementation of measures and initiatives that would improve the void property turnaround times, including trend analysis and forecasting.

Deliver mobility within the housing stock to ensure mutual exchanges and under occupation moves are maximised

Supporting regeneration decant moves

Promote successful contract partnering and performance management of sub contractors

Implementation of pre-tenancy passport for all SHP new tenants

Identify synergies across existing SHP service, to align processes/skills for delivering value for money.

To produce meaningful reports

To undertake quality, financial and management monitoring

Essential Experience:

Extensive track record of managing the multiple functions of the voids, allocations and lettings process for a social housing provider.

Proven record of managing a high performing team in voids, allocations and lettings.

Comprehensive understanding of working within a choice based lettings environment.

Budget management experience with forecasting competency.

Excellent communication skills with the ability to influence at all levels and having challenging conversations.

Ability to prioritise, make decisions and provide clear leadership for staff.

Strong influencing and negotiating skills with decision makers, both within and outside the organisation.

Experience of motivating, coaching and developing staff within dispersed teams.

Good understanding of housing and landlord regulatory and compliance requirements

Desirable:

Lead and managed a team that has delivered top quartile performance in voids and lettings processes.

Ability to work confidently with IT software packages , eg Google, Microsoft Word, Excel etc and bespoke Housing Management systems such as Northgate and a choice based letting system.