Social Insights Manager

Who are Coolr?

We’re an independent social media agency and team of creatives, social experts, content publishers and change makers. Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Compare the Market (to name drop a few) our aim is to be the biggest social agency in the world.

The agency is growing at a rapid rate, but we’re only just getting started. In 2026, we have ambitious plans to truly become the stand-out social agency in the UK, the US, and beyond. We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.

About the role:

We’re looking for an experienced Social Insights Manager to join our Strategy team and help turn social data into clear, actionable insight.

The job

• Collating and processing high volumes of social-first performance data (engagements, CTR, CPRs etc.)

• Monitoring and reporting on performance, both from a campaign perspective and for always-on activity

• Distilling clear actions and insight through the data making recommendations and presenting findings in a clear, client-facing manner

• Crafting clear performance analysis and narratives in reporting

• Closely working alongside a team of strategists to develop data-driven work for both current clients and new business prospects

• Assisting account teams on reporting for both ad hoc reports and monthly/weekly reports

• Creating social dashboards to help aid and manage reporting across the agency. These will be client specific and update in real time to pull results efficiently

• Develop an agency proposition on reporting and ‘which metrics matter’, allowing us to advise our clients in the best way possible

• Creating data driven insights for the agency as well as working these into white papers and articles for the agency to publish with external media sources

What we are looking for

• Proven experience in a social insights or analytics role within a social, creative, or media agency

• Deep expertise in building custom Sprinklr dashboards and automated data pipelines to ingest, process, and unify organic and paid social performance data

• Advanced Excel skills, including pivot tables, complex formulas, and trend and performance forecasting

• Strong experience building and analysing customer audience segments within consumer insights platforms, using hypothesis-led analysis to drive insight

• Proficient across a wide range of social listening and reporting tools, including Brandwatch, Sprinklr, Rival IQ, and similar platforms

• Confident using native social platform analytics and ads tools, such as Meta Ads Manager, Facebook Ads Manager, TikTok Insights, and equivalents

• Experienced with audience and market insight tools, including GlobalWebIndex, Statista, Answer the Public, and related sources

• Able to provide technical and analytical support to marketing, analytics, and strategy teams—helping interpret data, design experiments, and translate findings into action

• Comfortable partnering closely with strategy teams to develop scalable templates for monthly reporting, QBRs, and annual reviews grounded in robust data analysis

• Passionate about social media, brands, and communications, with a strong grasp of emerging platforms, analytics methodologies, and privacy regulations

• Highly organised and able to work to tight deadlines, with natural curiosity about brands, culture, and how the two intersect

A Coolr Offer

We appreciate all the hard work that our teams deliver every day so here are some of the benefits and perk you get whilst working at Coolr.

A benchmarked salary reflective of your experience and in line with our salary bandings.

Hybrid working. We work 3 days in the office and 2 from home

25 days annual leave

Two weeks work from anywhere

Birthday Day off – an extra day to celebrate your big day

Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!

Free breakfast, snacks and drinks in the office.

➕ Private Healthcare cover, Cycle to work scheme, Tech scheme + more

♣ Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.

Dog friendly office

Coolr Culture:

We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.

Coolr DE&I

Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.