IT Service Desk Apprentice

CVC is a leading global private markets manager focused on private equity, secondaries, credit and infrastructure with a global network of 30 local offices and €212 billion of assets under management.

About the role:

You will become an integral part of our Global Service Desk, supporting our UK offices with hardware-related requests, equipment builds, walk-up support, laptop deployments, hardware disposals and other first-line IT tasks. Alongside gaining practical workplace experience, you will complete an 18-month structured Cloud Support Specialist apprenticeship, developing the technical and professional skills needed to become well-rounded IT Support Engineers. As you progress, we will consider granting you the required permissions to complete more in-depth technical work, but this would be based on skill, experience, knowledge, and operational requirements.

Required skills:

• A genuine passion for technology and a desire to build a long-term career in IT.

• Good general IT literacy and confidence using Windows, Microsoft 365 and everyday technology.

• Strong attention to detail and the ability to follow documented processes accurately.

• Excellent communication skills, both written and verbal.

• A customer-focused mindset with a willingness to provide exceptional service.

• Professional, approachable and confident interacting with colleagues at all levels of the business.

• A positive attitude with a willingness to learn, ask questions and accept feedback.

• Strong organisational and time management skills, with the ability to manage multiple tasks in a fast-paced environment.

• Ability to work both independently and as part of a collaborative team.

• Demonstrates accountability, reliability and a strong work ethic.

• Comfortable performing practical hands-on tasks such as laptop builds, hardware deployments, equipment collections and hardware disposals.

• Able to follow security, health & safety and data handling procedures when working with IT equipment.

• Willingness to travel between local office sites when required.

We're looking for individuals who are:

• Curious and naturally inquisitive.

• Enthusiastic about learning new technologies.

• Calm under pressure.

• Resilient and adaptable.

• Friendly and approachable.

• Proactive and willing to take initiative.

• Comfortable working in a busy, constantly changing environment.

• Proud of delivering high-quality work.

Additionally, the following experience would be beneficial:

• Previous experience in a customer service, retail, hospitality or support role.

• Personal interest in technology through hobbies, home labs, gaming, building PCs or self-study.

• Exposure to basic IT concepts such as networking, Windows troubleshooting or Microsoft 365.

• Any IT-related qualifications (GCSE/A-Level Computer Science, CompTIA ITF+, Google IT Support, etc.).

• Awareness of cloud technologies such as Microsoft Azure or AWS.

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours: 9am - 5pm

Benefits:

• Pension

• Global private medical insurance

• Leisure travel insurance

• Health screening

• Mental health support through a confidential support service

• Employee assistance programme

• Cycle to Work scheme

• Give as you earn

• Season ticket loan

• Discretionary bonus

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!