Salesforce Marketing Cloud Specialist - (Fully Remote UK Based) (Hiring Immediately)

Here at Mojo Mortgages, we’re leading the industry on transforming the home buying and brokering experience.

How are we doing that? Why are we winning so many awards?

We’re building a team of people who are always looking for a better way of doing things that others just take for granted. Within that team of people is our Marketing Department, whose proactive and innovative mindset is shaping how we communicate. Understanding how communication plays an important part in supporting customers through their property journeys is key. With a need to continually improve, simplify, automate and simultaneously inspire customers to trust Mojo and approach with confidence.

Bringing an innovative mindset and perspective to the Mojo team is what we’re after. We’re looking for a proactive and invested candidate who likes to learn, improve and adapt to new ways of working to make a big impact. The role will be central to continually improving and enhancing our SFMC practice further to make the whole mortgage experience better for the customer.

You’ll be working in a growing team of Salesforce, Marketing Automation & CRM specialists, implementing everything you know, and everything you'll learn to make the whole mortgage experience better for the customer.

What we’re looking for:

Beyond your technical expertise in Martech/Salesforce Marketing Cloud, you are a proactive and accountable professional who thrives on taking ownership. You are a natural problem-solver who doesn't just identify issues but independently drives them to a resolution with data-driven solutions. You are an active communicator who understands that being prepared, actively listening, and engaging constructively are essential for team success. You see feedback as a tool for growth and are constantly looking for a better way to do things. Importantly, AI excites you and you’re looking for a role and business where AI is supported, encouraged and is thriving.

What you’ll be doing:

• Managing customer databases and implementing automated marketing campaigns.
• Work closely with the CRM function - Using your technical knowledge of AMPscript to build personalised, dynamic campaigns across a range of touch points
• Proactively identify, recommend, and implement improvements in user experience, data integrity and process automation.
• Prepare and run tests and reports that highlight the health of the platform, presenting data-driven hypotheses and clear, actionable recommendations for the Salesforce/CRM roadmap.
• Working closely with stakeholders to recommend and agree on technological solutions to meet business requirements
• Ensure process is followed consistently, taking ownership of documentation and providing clear, constructive education and feedback where appropriate.
• Support the MI function in developing insight and analysis of performance and process flows
• Leverage Salesforce to empower our sales and customer success teams to deliver high-quality service and first-class customer care

Experience you’ll gain:

• Mentorship from an experienced SFMC Leader in scaling a Salesforce Marketing Cloud Practise with a Sales Cloud integration at its core business model.
• A unique opportunity to get involved in an AI-enabled business.
• Full ownership of the Salesforce Marketing Cloud setup and configuration in a high growth, ambitious start-up.
• Stakeholder management across all business level from end-users to senior management
• Direct input into operation process and improvements.
• Accountability and responsibility for operational improvements, and end-user training and development.

Do you have the right experience?

• Demonstrable experience using Salesforce Marketing Cloud
• Core basics mastered – HTML & AMPscript
• Data first mindset with skills to analyse – SQL, API skills
• Data-Driven decision making - You are comfortable diving into the data to form a hypothesis and propose a clear, well-reasoned solution.
• Driven and motivated – Able to work independently and largely manage your own workload, once priorities are clear. Ability to write, interpret and critique technical specs and requirements.
• You are organised – with experience working in Linear and Notion (or equivalent) to manage workload in an agile way and document accordingly
• You are consistently prepared for meetings, listen actively to your colleagues, and can articulate your reasoning clearly and constructively.
• A proactive ownership mindset - actively seek out opportunities for improvement and take full accountability for your work from start to finish.
• Demonstrable Experience using a wide range of Marketing Cloud modules such as Email studio, Automation studio, Mobile studio, Journey builder, Content builder.
• Demonstrable - end to end project delivery in SFMC, with stakeholder management experience and good communication skills

Job Benefits

• Remote working
• Basic Salary of up to £45k
• Work from anywhere in the world for up to 22 days per year
• 25 days holiday plus bank holidays (up to 28 days with length of service)
• Company social events
• Pension via Aviva (Pension match up to 5%)
• Sick pay and sick pay insurance
• Wellness programme from Able Futures
• Critical Illness cover & Subsidised private medical insurance
• Death in service Policy
• Enhanced Maternity, primary adoption & Enhanced paternity & secondary adoption pay
• Compassionate leave
• Long service awards up to £5000