Senior Account Manager

Account Revenue Growth

● Drive the sales cycle; manage the entire sales process for opportunities within your client portfolio.

● Expand existing accounts; Identify and act on upselling and cross-selling opportunities to enhance product utilisation within our current client base.

● Strategic account planning; develop comprehensive account plans that align Flex Legal’s goals with the strategic objectives of our clients, ensuring sustainable revenue growth and high client satisfaction.

● Pipeline & Forecast management; build, monitor, and report on sales pipelines and forecasts, ensuring accurate visibility of opportunities and revenue targets.

● Ownership of revenue targets within your client portfolio.

● Work closely with the marketing team to come up with thought leadership content for your segment and clients on topics which would be of interest to them

Client Relationship Management

● Build Trust and Long-Term Partnerships; develop strong, trust-based relationships with key decision-makers, ensuring clients’ needs are understood and met through personalised talent solutions.

● Ensure we have met all the key decision makers and stakeholders within the key accounts to ensure we are not reliant on single points of contact

● Client advocacy; serve as the primary point of contact for client concerns, acting as the liaison between clients and internal teams to ensure the timely and successful delivery of our services.

● Problem solving and issue resolution; proactively address and resolve any issues or complaints, maintaining client confidence and securing long-term relationships.

● Regular communication; clearly communicate the progress of initiatives, product updates, and account performance to both internal and external stakeholders through regular reports and strategic reviews.

Internal Collaboration & Strategic Leadership

● Cross-Functional Partnership; work closely with our Candidate team and support teams to ensure a seamless client experience and continuous improvement of service offerings.

● Feedback loop; collaborate with internal teams to relay client insights and market trends, influencing service development and enhancing the overall client experience.

● Mentorship and team contribution; assist in refining sales playbooks and account management strategies, with the potential to grow into a leadership role within the Client team.

● Account Management / Sales experience; at least 6+ years in sales and/or account management, ideally within a talent agency, legal recruitment, or related professional services environment.

● Proven Sales success; a demonstrable track record of consistently meeting or exceeding sales quotas and expanding revenue streams within enterprise or strategic accounts.

● Client-Centric approach; experience in building and maintaining long-term, trust-based relationships with clients, ensuring high levels of satisfaction and repeat business.

● Analytical & Data-Driven; proficiency with CRM systems (ideally Salesforce) and analytical tools to monitor performance, forecast growth, and drive strategic decision-making.

● Strong communication skills; exceptional verbal and written communication abilities, with the confidence to engage with stakeholders at all levels, including C-suite executives.

● Market and Industry insight; an understanding of the talent marketplace and the specific challenges and requirements of legal recruitment, with the ability to translate this into actionable strategies.

● Adaptability and proactivity; a proactive, solution-oriented mindset with the ability to thrive in a fast-paced, evolving environment, continuously exploring innovative ways to drive client engagement and revenue growth.