Residences Receptionist

Job Description

About Park Hyatt London River Thames 

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool. 

Duties and responsibilities related to the ​Residences Receptionist role

• Be the first point of contact for our residents and assist them throughout their stay

• Create positive connections and understand their requirements, ensuring high levels of satisfaction and exceeding their expectations

• Liase and work closely with other departments such as Housekeeping, Security and Engineering

• Manage phone, email, and in-person requests, anticipating resident needs

• Provide residents and their guests with property facilities and local area information, including events and activities

• Support with Front Office related activities at the Park Hyatt London River Thames Hotel

About you

Previous experience in a similar role within hospitality or residential environment is essential. Excellent verbal and written communication skills.

Benefits of the Residences Receptionist​ role include

• 12 complimentary nights a year across Hyatt Hotels worldwide

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

• Uniform provided and laundered complimentary

• Headspace membership and access to our Employee Assistance Programme

• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps: Apply today for this ​ Residences Receptionist role and start your journey with Hyatt Hotels!