Band 5 Pharmacy Dispensary Technician

Job title: Pharmacy Dispensary Technician
Salary: Band 5
Location: 20 - 22 Devonshire Place W1G
Job Type: Permanent
Hours: Full time hours

The role

We are currently looking to recruit a Band 5 Pharmacy Dispensary Technician to support the day-to-day operations of the dispensary. The postholder will work closely with the Deputy Dispensary Manager and Dispensary Manager to ensure safe, efficient, and high-quality dispensing services. They will act as a point of contact for rotational staff and students, contribute to audits and service improvement initiatives, and enhance the supervision and training capacity within the team.

About us

Established in 1932, The London Clinic is one of the UK's largest private hospitals, with eight state-of-the-art facilities in the heart of London's medical community around Harley Street. As a charity, we reinvest in cutting-edge treatments, technology, and facilities to benefit our patients, staff, and the wider community.

We offer a comprehensive range of services, from complex medical and surgical procedures to specialist cancer care. The London Clinic is known for its supportive, collaborative culture where every contribution is valued, guided by our core values: We go further, We work as one, We personalise care.

Key Duties

• Assist in the daily running of the dispensary, ensuring timely and accurate dispensing of medicines.
• Support the implementation of standard operating procedures and ensure adherence.
• Support the Deputy Dispensary Manager and Dispensary Manager in maintaining service standards and workflow.
• Ensure compliance with legal, professional, and organisational standards in all aspects of dispensary practice.
• Participate in stock management, including ordering, expiry date checks, and stock rotation.
• Support and drive service KPI targets.
• Act as a point of contact for rotational pharmacy technicians and student technicians.
• Provide supervision, guidance, and mentorship to junior staff and students.
• Support the induction and training of new dispensary staff.
• Contribute to the development of a positive and supportive learning environment.
• Participate in dispensary audits and contribute to service improvement initiatives.
• Assist in the monitoring and reporting of dispensing errors and near misses.
• Promote a culture of continuous improvement and patient safety.
• Support the development and implementation of procurement policies, procedures, and standard operating protocols.
• Liaise effectively with pharmacy colleagues, clinical teams, and other departments to support patient care.
• Communicate clearly and professionally with patients, carers, and healthcare professionals.
• Escalate issues appropriately to senior staff.
• Maintain registration with the General Pharmaceutical Council (GPhC).
• Undertake continuing professional development (CPD) activities in line with role requirements.
• Participate in departmental meetings, training sessions, and performance reviews.
• Undertake Accredited Checking Technician activity in the dispensary on a regular basis in order to support the department and maintain own competence.
• Provide input into ad hoc projects and initiatives as required by the department.
• Support quality initiatives that enhance patient experience and improve collaboration between pharmacy, clinical teams, and other departments.
• Participate in the annual stock take and contribute to inventory accuracy.
• Be flexible and work outside core hours, including evenings, weekends, and bank holidays.
• Undertake any other duties commensurate with the grade or as directed by the Chief Pharmacist.

Skills and Experience

Qualifications - Essential:

• Registered Pharmacy Technician with the General Pharmaceutical Council (GPhC).
• NVQ Level 3 in Pharmacy Services or equivalent accredited qualification.

Experience - Essential:

• Experience working in a hospital or clinical dispensary setting.
• Demonstrated ability to supervise or mentor junior staff or students.
• Experience in dispensing and stock management processes.

Benefits

We offer a range of benefits including flexible working and great career opportunities. Our core benefits are:

• Private Medical Insurance
• Contributory pension scheme (total contribution up to 20%)
• 25 days holiday plus bank holidays
• Life assurance
• Travel season ticket loan
• Family friendly benefits
• A range of retail discounts
• Excellent career development; with clear career pathways and access to further education.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

​​​​​​​The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.