Security Guard

Security Guard – Restaurant / Hospitality Security
Site Context

You are responsible for maintaining safety and order in a busy restaurant environment operating within a major shopping centre. The venue serves high volumes of guests throughout the day, with peak pressure during evenings, weekends, and event days.

The environment includes:

Indoor dining areas and bar space
Entrance queueing zones inside the mall walkway
Kitchen-adjacent staff areas
Shared mall security boundaries and CCTV coverage

Core Responsibilities
Front of House Security and Access Control
Monitor and manage entry during peak periods
Support host staff with queue control and seating flow
Prevent overcrowding at entrances and waiting areas
Ensure only paying or authorised guests access dining areas

Customer Safety and Behaviour Management
De-escalate conflict between guests calmly and professionally
Identify and manage intoxicated or disruptive individuals
Support staff in maintaining a safe dining environment
Enforce venue rules without disrupting guest experience

Asset and Venue Protection
Monitor for theft, suspicious behaviour, or dishonest activity
Protect staff areas and ensure guests do not access restricted zones
Safeguard cash handling points and high-risk areas near the bar
Maintain awareness of bags, unattended items, and unusual behaviour

Crowd and Queue Management
Control waiting queues during peak dining hours
Prevent congestion in narrow entry points and mall walkways
Support smooth guest flow during reservation surges
Coordinate with front-of-house staff during busy service periods

Emergency Response
Respond to medical incidents (fainting, slips, panic attacks)
Support evacuation procedures in coordination with mall security
Assist with fire alarm protocols and crowd movement
Report incidents clearly and accurately to management or emergency services

Surveillance and Monitoring
Conduct active monitoring of CCTV feeds where applicable
Maintain situational awareness across dining and entrance areas
Report suspicious activity or safety risks immediately
Support loss prevention procedures

Hospitality Support Role
Provide clear directions and assistance to guests when needed
Maintain a calm, professional, and approachable presence
Support a premium dining atmosphere while enforcing rules

Key Risks in This Environment
High guest turnover leading to congestion at peak times
Alcohol consumption increasing likelihood of disputes or disorder
Mixed environment (families, tourists, late-night diners)
Busy mall location creating external foot traffic pressure
Fast-paced service environment requiring constant awareness