Patient Safety Lead

Job overview

To provide high-quality administrative and clerical support to the nursing and medical staff on the AMU inpatient wards and the Medical Same Day Emergency Care (SDEC) department. The role includes responsibility for managing patient information and ensuring the accuracy of data quality. It also involves assisting nursing staff with discharge planning and providing a professional and welcoming front-of-house service for patients, visitors, and staff, ensuring they are appropriately informed.

Main duties of the job

Data Quality

• Update and maintain accurate patient data, including complete patient demographics such as next-of-kin and ethnicity details, on the EPIC system and within medical records.

• Enter and retrieve data from all current Trust computer systems, ensuring adherence to acceptable data quality standards. Use circulated data quality reports to correct any omissions.

• Ensure that full medical records are available for all patients admitted to the ward by uploading paper notes to EPIC and digitising all paper documents in a timely manner.

• Support clinical staff with the smooth flow and timely discharge of patients.

Customer Care / Patient Liaison

• Provide a full front-of-house service by welcoming patients and their relatives/visitors onto the ward, while ensuring that security and infection control measures are strictly followed.

• Answer ward telephone enquiries promptly, efficiently, and politely. Resolve local issues where possible, or refer them to relevant staff as appropriate. Be mindful of the sensitivity of such calls, and ensure that all messages are relayed accurately via email or written notes.

• Coordinate the transfer of patients to tertiary centres or continuing care settings (e.g. nursing homes, residential homes, or hospices). This includes arranging transport and ensuring the clinical team completes all relevant documentation prior to discharge.

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

The post holder has a general duty of care for their own health, safety, and wellbeing, as well as that of work colleagues, visitors, and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.

• To observe the general responsibilities of all staff under the Health & Safety at Work Act.

• To maintain strict confidentiality of staff and patient records, in line with Trust Policy; any unauthorized breach of confidentiality will result in disciplinary action.

• To ensure that acceptable standards of data protection are maintained, in accordance with the Data Protection Act.

• To observe the rules, policies, and procedures at King’s College Hospital.

• To undertake any other duties appropriate to the grade which may be required.

• To carry out duties as an employee and service provider with due regard to the Trust’s Equal Opportunities Policy.

• To participate in team meetings as required by your team leader.

Person specification

Experience & Knowledge

Essential criteria

• Previous clerical/reception experience coupled with the ability to liaise effectively with all levels of staff
• ECDL or proven equivalent experience in MS package, email and internet browsers

Desirable criteria

• Previous Ward Clerk/Receptionist experience

Qualifications

Essential criteria

• GCSE A-C in Maths and English

Skills

Essential criteria

• Excellent written and verbal communication skills combined with an effective and good telephone manner.
• Customer Care experience
• Team Player with the ability to interact with internal and external staff/public.

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications

King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.