Principal - Digital Marketing & Customer Experience Strategist, UK

Principal - Digital Marketing & Customer Experience Strategist, UK Lead Consultant

Role - Principle - Digital Marketing & Customer Experience Strategist
Technology - Marketing & Customer Experience Technology
Location - UK
Compensation - Competitive (including bonus)

Role

Developing and implementing strategies and technology solutions that enhance customer engagement, improve user experiences, and leverage technology to drive measurable marketing outcomes. Become a trusted advisor to customers and also to internal stakeholders in driving customer's and our own business growth. The ideal candidate will have a passion for blending marketing strategy with cutting-edge consumer experience technology, driving the integration of advanced technologies into our client's marketing initiatives.

Experience

• 15+ years of overall industry experience in defining & implementing strategies and technology solutions & applications including Digital Commerce, Marketing Automation, Campaign Management
• 10+ years of marketing automation platforms (e.g. Adobe Experience suite, Marketo, Salesforce Marketing Cloud) and customer relationship management (CRM) systems.
• 10+ years of experience with data analytics tools (e.g., Google Analytics, Tableau) and leveraging data to drive decisions.
• Expertise in consumer experience design, with a deep understanding of user journeys, personalization, and omnichannel marketing.
• Experience with AI, machine learning, or other advanced technologies used in marketing automation and personalization.
• 10+ years of experience in working closely and collaboratively with globally distributed teams - including in India and other Europe markets

Job Description & Key Responsibilities

• Strategic Planning:
Develop and implement comprehensive marketing and consumer experience strategies that incorporate advanced technologies, including automation, AI, CRM platforms, and data analytics tools, to deliver seamless customer journeys across all touchpoints.
• Consumer Experience Design:
Collaborate with cross-functional teams to design and optimize customer experiences, ensuring they are personalized, engaging, and responsive to consumer needs, preferences, and behaviors.
• Technology Integration:
Lead the adoption and integration of marketing technology solutions (such as marketing automation, customer data platforms, and AI-driven analytics) to improve campaign effectiveness, engagement, and ROI.
• Data-Driven Decision Making:
Utilize data analytics and insights to inform marketing strategies and decisions, ensuring initiatives are optimized for performance and customer satisfaction. Provide regular reporting and analysis of key metrics.
• Innovation and Trend Analysis:
Stay up-to-date with the latest marketing technologies and trends. Identify opportunities to leverage emerging technologies and digital platforms to enhance the consumer experience and marketing outcomes.
• Collaboration and Leadership:
Work closely with marketing, sales, product, and IT teams to align marketing strategies with business goals. Provide guidance and leadership on the use of technology to optimize customer experiences and enhance brand positioning.
• Project Management:
Oversee the execution of technology-driven marketing projects from concept through implementation, ensuring that timelines, budgets, and quality standards are met.
• Customer-Centric Approach:
Advocate for a customer-first mentality, ensuring all technology strategies and marketing efforts are designed with the end-user in mind to create value and build strong brand loyalty.

Soft Skills

• Leadership
o Demonstrable integrity, empathy and emotional intelligence
o Ability to set direction and then mobilize the commitment of team individuals
o Shares new ideas and consistently demonstrates openness to the opinions and views of others.
• Working Style
o Excellent analytical, presentation and strategic conceptual thinking and consulting skills
o Primarily a relationship builder that builds formal and informal professional networks and maintains and extends networks within, across and external to organizational boundaries.
o Obtains and shares information, ideas and problems, cross collaboration ability
o Is forward looking and future oriented
o Mobilizes others to support change
o Challenges conventional thinking and traditional ways of operating and invites stakeholders to identify issues and opportunities.
• Communication skills
o Ability & significant experience in working closely and collaboratively with globally distributed teams - including in India and other Europe markets
o Cultural sensitivity and appreciation of diversity
o Business communication (native equivalent) proficiency - English + preferably another European language (French/ Spanish/Italian/German, etc.)
o Ability to communicate digital concepts and technologies to business leaders
o Ability to communicate business concepts to technologists
o Ability to provide strong technical operational guidance to technologists and feedback to architecture
o Ability to conduct planning sessions
o Ability to influence others by communicating ideas or positions in a persuasive manner that builds support, agreement or commitment
o Able to exert strong influencing and negotiation skills
o Builds a trust-based relationship with key stakeholders. Uses a formal and informal network to gather information.

Why Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."