Store Supervisor

Are you passionate about coffee, people, and leading high-performing teams? % ΔRΔBICΔ, a globally recognised Japanese specialty coffee brand, is looking for a dynamic and experienced Store Supervisor to join our London team.

Role Overview:

As a Store Supervisor, you will play a pivotal role in supporting the Store Manager with the daily running of operations. You will be a hands-on leader, helping to deliver consistently excellent coffee, elevate team performance, and ensure smooth store functionality. Your role is essential in bridging the gap between the front-of-house team and management, setting a strong example and stepping up when the Manager is away.

Key Responsibilities

• Support the Store Manager in day-to-day operations, including shift planning, staff support, and maintaining operational excellence
• Lead by example in delivering outstanding customer service and flawless coffee preparation
• Ensure consistency in espresso extraction, brewing standards, and latte art presentation
• Oversee daily store opening/closing procedures and help ensure store readiness
• Assist with stock ordering, inventory tracking, and managing supply levels
• Take initiative in maintaining a clean, organised, and safe store environment
• Monitor quality control and report any issues to the Manager or relevant departments
• Contribute to training and mentoring of team members, promoting brand standards and culture
• Handle customer feedback with professionalism and resolve issues promptly
• Step in confidently as store-in-charge when the Manager is off-site

What We’re Looking For:

• Strong barista experience, with a deep understanding of specialty coffee practices
• Proficiency in latte art and coffee presentation at a high standard
• A natural leader who thrives in fast-paced environments and inspires teamwork
• Strong organisational and communication skills
• Previous supervisory experience in hospitality or retail preferred
• Confident handling inventory systems and administrative tasks
• A positive, solutions-focused mindset and great attention to detail
• Full-time availability, including weekends
• Legal right to work in the UK

What We Offer:

• Competitive salary and performance-based incentives
• A clear pathway for career progression within a global coffee brand
• Comprehensive barista and leadership training
• A supportive, team-focused environment
• Staff discounts on coffee and merchandise
• The chance to be part of a brand celebrated for design, quality, and craft

How to Apply:

If you’re passionate about great coffee, thrive in a team environment, and are ready to take on more responsibility in your leadership journey — we would love to hear from you. Send your CV and detailing your experience and passion for specialty coffee to [email protected].