Service Lead for Mortuary and Bereavement

Job overview

Endoscopy Supervisor (Band 4)

We are seeking an enthusiastic and well-organised Supervisor to join our busy Endoscopy Department at Denmark Hill. In this role, you will be responsible for delivering an effective and efficient administrative service within the Endoscopy team.

This post offers an excellent opportunity for a motivated and conscientious individual to contribute to a high-performing and fast-paced environment. The role involves providing comprehensive support to the administrative team, establishing and monitoring robust administrative processes, and overseeing the coordination of diagnostic, therapeutic, and planned patient pathways. You will also be responsible for managing incoming queries and troubleshooting day-to-day administrative issues to ensure the smooth running of the service.

The successful candidate will have proven experience in an administrative role within the NHS, along with excellent communication and organisational skills. You must be able to work effectively both independently and as part of a team, demonstrate strong multitasking abilities, and confidently prioritise your workload in a demanding environment.

Main duties of the job

The Endoscopy Supervisor is responsible for ensuring that all administrative processes within the Endoscopy service are delivered in a timely, accurate, and high-quality manner, supporting both staff and patients. The post holder will ensure that robust and effective administrative systems and processes are in place and consistently maintained.

They will provide leadership to the administrative team while remaining an active member of it, working closely with the Team Leader and clinical staff to support the smooth and efficient running of the service.

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

1. To establish and monitor administrative processes and the administration team.

2. To ensure that all activity is accurately recorded on EPIC.

3. To manage and monitor the services Work queues, in line with Trust policy and meeting national and local targets.

4. To accurately record patients and regularly validate lists in line with Trust policy where appropriate.

5. To liaise with Consultants and nursing staff to ensure full utilisation and appropriately utilisation.

6. To ensure that all patients are contacted in a timely manner and appropriately to the patients needs.

7. To agree clear policies with clinical staff e.g. booking leave, the management of patient DNAs, etc. and ensure that these are adhered to.

8. To be a role model for the administration team supporting them to ensuring that all tasks are completed on time and to a high standard.

9. To build effective working relationships and liaise as necessary with external teams.

10. To monitor the administrative workload, and to delegate and escalate as appropriate.

Person specification

Education and Qualifications

Essential criteria

• Educated to GCSE level, or equivalent knowledge, skills and experience

Knowledge and Experience

Desirable criteria

• Understanding of NHS policies and procedures experience of working in post with similar responsibilities

Skills and Competencies

Essential criteria

• Effective in managing own time and effectively accommodate ad hoc demands to existing workload
• Intermediate computer literacy, including monitoring and entering data in spreadsheets and databases, analysis and report production

Desirable criteria

• Experience of using spreadsheet, database and presentation software.

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

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