Program Manager, Amazon Grocery Logistics Delivery

DESCRIPTION

The Amazon Grocery Logistics (AGL) Delivery team is looking for an analytically-minded and driven individual to help optimize the delivery strategy for Amazon’s Global Grocery Delivery programs. AGL supports the operations and supply chain for Amazon Fresh, Whole Foods, Grocery Partnerships and other Worldwide delivery businesses. AGL has future plans for ground-breaking customer offerings to dramatically improve customer experience and delivery partner experience to create a best-in-class delivery program.

Key job responsibilities
- Be able to access and analyze complex data sets to drive effective decision making
- Foster strong relationships with partner teams to gain buy- in on critical strategic decisions
- Communicate clearly and concisely with leadership up to Director level to explain performance trends, actions, and reasoning for business decisions.
- Be able to operate with limited levels of support and have a strong ability to drive results autonomously when necessary

A day in the life
The Program Manager will be responsible for driving initiatives to improve Cost Per Delivery (CPD), on time deliveries, and first time delivery success rates across more than 120 delivery stations within the UK. To be successful and deliver on the goals within each of these areas of focus, the Program Manager will need to conduct and present complex analysis to influence and gain alignment from cross-functional stakeholders. In addition to delivering on these goals, the Program Manager will need to be a Subject Matter Expert (SME) in the end-to-end AGL delivery processes to assist partner teams in shaping product roadmaps, prioritizing initiatives and advising on critical considerations within the Grocery delivery space.

The Program Manager will be responsible for providing complex last-mile research for strategic decisions in managing delivery performance metrics. This will include deep diving underlying metric and tech tool performance to continually uncover opportunities for optimization and drives data-based solutions within the end-to-end delivery and technical processes. It is imperative that the Program Manager proactively seeks opportunities for further performance optimization, quantifies the business opportunities, and leads working groups to effectively generate potential solutions. Due to the varying skill and exposure levels in their partner teams, it is important for the Program Manager to possess a deep understanding of the subject, frame potential solutions effectively and build trust with stakeholders to drive improvements in key performance metrics.

BASIC QUALIFICATIONS

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements