Sales Advisor - Icon Outlet @ The O2

Since 1886, Whittard of Chelsea has been crafting extraordinary tea, coffee, and hot chocolate experiences. Our London stores are bustling hubs where we bring that magic to life every day.

We’re looking for an enthusiastic Sales Advisor to join our busy London team on a fixed-term contract. If you’re energetic, customer-focused, and thrive in fast-paced environments, this is your chance to make a real impact.

You’ll need to be available to work a flexible schedule, including weekends, key trading days, and during our opening period. We require availability of a minimum of 3 days. This is a Fixed term Contract until end of December 2026.

What You’ll Do in This Role

In our high-footfall London store, you’ll:

• Deliver outstanding customer service with warmth and confidence, helping every visitor discover the perfect brew
• Proactively engage customers, offering tastings and personalised recommendations, even during the busiest periods
• Support the team by managing tills, replenishing stock, and keeping the store looking welcoming and organised
• Work collaboratively with colleagues to maintain smooth operations and a positive atmosphere
• Adapt quickly to changing priorities and busy trading times with a can-do attitude

What We’re Looking For

You’ll be great in this role if you have:

• Previous experience in a fast-paced retail or customer-facing role
• Excellent communication skills and a friendly, approachable style
• Confidence working under pressure while maintaining excellent service standards
• Flexibility to work a variety of shifts, including weekends and busy trading days
• Availability for the full fixed-term contract period

Why Work with Whittard?

As part of our London store team on this fixed-term contract, you’ll enjoy:

• Up to 50% store discount - perfect for discovering your favourites
• A monthly product allowance as a little thank you
• Wellbeing support and a positive, inclusive work culture
• Opportunities to learn, develop, and connect with our wider Whittard community

Ready to Make Your Mark?
If you’re passionate about delivering exceptional service in a dynamic retail environment, click Apply Now and join us for this exciting fixed-term opportunity.