Senior Engagement Manager, Enterprise Skills Transformation

DESCRIPTION

Are you interested in joining a team focused on growing Amazon Web Services by delivering strategic skills transformation programs to enable our largest customers to achieve their transformation goals? Do you have strong program and stakeholder management skills, and the ability to collaborate across multiple business units to deliver customer impact? If so, we encourage you to consider this role.

As an Enterprise Skills Transformation Engagement Manager, your role will be at the intersection of program management, technology and change management. You will partner with senior stakeholders from our largest AWS customers to lead strategic upskilling engagements under our Enterprise Skills Transformation portfolio of offerings. You will dive deep on the customer's business goals and enablement needs, collaborating closely with AWS Account Teams, Training & Certification colleagues, and technical specialists to build and execute upskilling programs that support our customers in achieving their business goals and transformation objectives. One EST offering is AWS Skills Guild - a consultative engagement designed to inspire organization-wide cloud adoption and unlock innovation. It accelerates the cultural and technological shifts necessary for transformation by helping develop and launch a bespoke cloud enablement initiative using the AWS Skills Guild framework.

Successful candidates will have a strong project management background; professional consulting experience; a deep knowledge of organisational change management processes; and a demonstrated passion for enabling and transforming customer organisations. We value individuals who are data-driven and can demonstrate leadership abilities, including gaining customer stakeholder buy-in, communicating effectively at both the executive and project team level, and collaborating with a wide range of technical and non-technical teams across organizational boundaries. We seek natural problem solvers who can navigate ambiguity and work autonomously to drive the right outcomes for customers.

Note: This role can be based in London or Paris.

Key job responsibilities
* Partner with AWS enterprise customers and AWS field teams to define, develop and implement strategic skills transformation programs
* Dive deep on the customer’s business goals and enablement needs and deliver programs that empower our customers to achieve these goals and outcomes
* Take ownership of all program management activities for each Skills Guild engagement including planning, reporting and risk mitigation. Develop program management mechanisms for the customer and AWS where needed
* Ensure customer outcomes and milestones are delivered on time and to the requisite level of quality. Use a data driven approach to define metrics and reporting mechanisms that will ensure the quality of all customer engagements
* Gather customer insights and feedback, and partner with multiple internal teams and partners to iterate on our EST offerings
* Become a subject matter expert and educate the AWS field team and customers on best practices for running large scale enablement programs
* Develop ongoing relationships with AWS and Training & Certification teams/programs to build collaboration on strategic accounts and drive scale
* Craft monthly and quarterly business reviews to AWS leadership to surface key business insights from the field and advocate for our customers
* Opportunity to lead change and spearhead projects that will transform the AWS customer experience

A day in the life
A day in the life is spent obsessing to understand your customers' specific cloud workforce transformation initiatives, while working to provide solutions to help them realize their objectives, and feeling passionate about doing both.

About the team
The AWS Enterprise Skills Transformation (EST) Team offers consultative engagements to help customers build excitement and structure for cloud learning at their organization, and to accelerate cloud adoption.

EST sits within AWS Training and Certification (T&C). We are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower our customers to build cloud skills.

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

BASIC QUALIFICATIONS

* Extensive experience delivering complex organisational transformation programs, several years in a customer facing role or in professional consulting
* Bachelor's degree or equivalent
* Functional knowledge and experience in areas including change management, transformation, strategy, process improvement, cloud computing
* Proficiency in MS Office
* French and English fluent