Group IT Systems & Support Specialist

Job Details

B Holdings is a world-leading luxury Hospitality & Leisure group, renowned for creating unforgettable experiences, exceptional service, and beautifully crafted spaces and products. Founded in 2012 by visionary entrepreneur Robin Birley, the group is home to some of London’s most sought‑after private members’ clubs, including the iconic 5 Hertford Street and the elegant Oswald’s in Mayfair. Over the years, our portfolio has expanded to include the beloved Birley Bakery & Chocolate Shops in Chelsea and, most recently, our first international ventures — Maxime’s Club and Birley Bakery in New York City. Other group businesses include Birley Sandwiches, comprising 9 stores across the City and Canary Wharf. In Summer 2027, we will unveil The Carrington, a business club located in Mayfair. It will blend elevated dining, a state‑of‑the‑art wellness centre, beautifully curated meeting and drawing rooms, and exceptional business support — all styled with the unmistakable flair that defines the Robin Birley clubs. With the business growing at pace, this is an exciting time to join the company. We are now seeking a Group IT Systems & Support Specialist, to work within our Group Technology Team, based in our Head office in Mayfair. What you will do as Group IT Systems & Support Specialist: Responsible for the resolution of IT related incidents and tasks that are assigned Lead the delivery and support of projects for the global IT support function Provide both on-site and remote IT support tasks, as well as coordinate partner engineer visits where necessary. Responsible for the communication of incident and task status to end users. Why work with us as Group IT Systems & Support Specialist?33 days holiday per year (including bank holidays) Private medical + dental insurance with BUPA. Discounted gym membership with GymFlex. Monthly well-being days with our in-house Masseuse, Reflexologist, and Chiropodist. Employee Assistance Programme Online retail discounts with Edenred Workplace nursery scheme. Cycle to Work Scheme. Eyecare & glasses vouchers. Recommend a friend bonus of £1,000. Birthday day off Freshly prepared meals whilst working And more! Working Hours: Monday- Friday with hours ranging between either 9am-6pm, or 10-7pm Bank Holidays and the Christmas period off – our venues are closed. What are we looking for?3 years+ experience working within an IT Service Desk environment Proven experience within the hospitality industry, with an understanding of its operational systems, challenges, and service expectations Experience with Microsoft Azure , Active Directory, Office 365 administration Knowledge of Tevalis experience is preferable Experience working with the Halo IT Service Management platform Excellent communication skills, with a positive can-do attitude Proactive, with excellent communication and influencing skills