IT DESK ANALYST x2

Our client is seeking to compliment its existing IT team with the addition of TWO SUPPORT DESK ANALYSYTS .

You will be a an IT service Desk analyst, with a positive apporach and a 'can do attitude. You will need to be flexible and adaptable as to the needs of the business, the chariman and stakholders able to react qucikly , as necessary to resolve IT related issues, in multiple locations including on occasion the Chairmans private jet.

This is a unqique opportuntiy that will enable you to progress your career wihtin a dynamic, forward thinking and exciting group of businesses as it enters a new period or extensive growth and expansion in the UK and beyond.

Responsibilities

• 1st-line hardware and software support for desktop computers, desk and mobile telephony, and other handheld devices across multiple sites

• Installation of new hardware and software

• Troubleshooting issues / answering queries to successful resolution

• User management - accounts, permissions, distribution lists

Experience and qualifications

Essential

• Minimum of 12 months' commercial experience in a similar role within a small- or medium-sized organisation

• Previous experience of supporting users by telephone and ticketing system

• Three A- or five AS- levels / City and Guilds diploma / NVQ level 3 / or equivalent

Beneficial

• Minimum of 18 months' commercial experience

• Previous experience supporting more than one company/division

• Previous experience supporting a recruitment agency

• HND / DipHE / NVQ level 4 / degree with honours / or equivalent

Skills and competency

Essential

• Support of Microsoft Office 2010 or greater, Windows 7 or greater

• Familiarity with the internals of a PC/laptop

• Demonstrable ability to diagnose a variety of desktop and laptop issues,

  across general operating system, TCP/IP networking, hardware

  component failure/intermittent issues, etc

• Ability to follow instructions or procedures, and check own work

• Equally comfortable working with others and on own

Beneficial

• Previous experience supporting Active Directory

• Support of Microsoft Office 2016, Visio , Windows 10

• Previous experience with Office 365

• Previous support of Android and iPhone phones, Android and iPad

  tablets, and Macs

• Previous experience of automated build and deployment tools

• Knowledge of Windows Server 2008 and 2012

• Ability to accurately estimate how long a task will take and communicate

  progress

PLEASE APPLY IMMEDIATELY, VISIT US AT ARMSTRONGKNIGHT ONLINE, OR CALL TO PROGRESS YOUR APPLICATION FOR THIS EXCEPTIONAL CAREER OPPORTUNITY.