Compliance Performance Manager

LOCATION: London

CONTRACT: Permanent

SALARY: £54,000+ 5% Uplift On Salary Upon Successful Completion of Probation| Benefits Package

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ROLE OVERVIEW AND PURPOSE

We are currently recruiting for a Compliance and Performance Manager to join a successful team in the Rail & Transport sector based in London. Our client is a progressive and dynamic company within the FM sector and a leading provider of Strategically Outsourced Services operating across the UK and Ireland. They are recognised experts in first generation outsourcing and provision of outsourced services to quality critical environments and sectors with unique challenges such as Rail, Transport, Corporate Offices, Iconic Buildings, Life Sciences, Retail, Healthcare and Education.

The Compliance and Performance Manager is responsible for ensuring all cleaning services meet contractual requirements, compliance standards, performance KPIs and SLA ‘s client expectations. The role involves monitoring service delivery, managing supplier relationships, conducting audits and driving continuous improvement through innovation.

KEY RESPONSIBILITIES

· Ensure operational compliance with legal, regulatory, and company standards

· Monitor health & safety, environmental, sustainability and best-practice requirements

· Track, analyse, and report KPIs, SLAs, and overall service performance

· Carry out audits and inspections to identify quality and performance and training gaps

· Manage supplier and stakeholder relationships to resolve issues and maintain standards

· Oversee contract budgets to ensure cost efficiency and quality delivery

· Produce compliance reports, performance dashboards, and audit summaries

· Maintain accurate records of inspections, incidents, and corrective actions

· Drive innovation, sustainability and service improvements to enhance customer satisfaction

KEY REQUIREMENTS AND EXPERIENCE

· Proven experience in contract compliance, performance or facilities management

· Strong knowledge of health & safety legislation and cleaning industry standards (including BICSc)

· Experience monitoring KPIs, SLAs, audits and service quality

· Ability to analyse performance data and produce clear reports

· Strong stakeholder and supplier management skills

· Excellent communication, planning and problem-solving abilities

· Knowledge of ISO standards desirable

· Cleaning industry experience and Lean/Six Sigma training advantageous

· Rail or Air experience is desirable

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our 

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.