IT Applications Support Analyst

As an IT Application Support Analyst, you'll be the go-to expert for SAP B1 and BEAS support, ensuring smooth operations across Production, Warehouse, QC, and Engineering. Your responsibilities will include:

• Providing 2nd to 3rd line support for SAP B1/BEAS in line with SLAs
• Manage incidents, service requests, and change requests via Peak's service desk
• Supporting upgrades, migrations, and change control processes
• Creating and maintaining Crystal Reports, SQL queries, and DTW templates
• Monitoring system performance and data integration issues
• Supporting automation workflows and Boyum B1UP functionalities
• Documenting procedures and maintaining ISO-compliant knowledge bases
  You will have previous experience in supporting ERP and/or CRM solutions, ideally in a production or operational environment and be proficient with regard SQL. With the ability to work to tight deadlines, you will have excellent problem-solving and communication skills and be able to demonstrate high attention to detail and documentation skills
Essential Skills
• Minimum 3 years' experience supporting ERP and/or CRM systems
• Proficient in SQL and data concepts
• Ability to resolve complex functional and configuration issues
• Basic Networking/Infrastructure Awareness: Useful for understanding system dependencies and troubleshooting
• Strong communication and problem-solving skills.
Desirable Skills:
• Strong understanding of Production, Warehouse, Quality Control or Manufacturing or Engineering environments
• Experience with SAP Business One and Boyum BEAS
• Familiarity with Business Process Automation tools and workflow automation
• Familiarity with Crystal Reports development
• Familiarity with SAP DTW processes and data replication ITIL-based service management knowledge
• Experience with service desk platforms (e.g., Zendesk)
What We're Looking For: We value individuals who demonstrate:
• Professional judgement and discretion in solving technical challenges
• A collaborative spirit and inclusive approach to teamwork
• Integrity, ownership, and a commitment to continuous improvement
• Adaptability across cultures, teams, and evolving business needs
  Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. After nearly 30 years of sustained growth, Peak is well established as a dominant player in laboratory gas generation - a market which is estimated to be worth over £250m globally and still growing. With over 20 overseas offices across every continent and over 700 staff globally, Peak is one of Scotland's manufacturing success stories of the past decade.