Client Executive Manager

Citi is looking for a Head of Relationship Sales to lead a team focused on driving organic revenue growth and shaping the client experience across Citi's Futures, OTC Clearing & FX Prime Brokerage (FDC) product suite. As the EMEA Head of FDC Relationship Sales, you will oversee a London-based team responsible for cultivating and expanding client relationships, promoting client participation in FDC products, and ensuring client satisfaction. This includes a focus on optimizing client returns and operational best practices. You will play a key role in defending and growing our market share within the EMEA region.

This leadership role demands a deep understanding of client strategies and the ability to identify revenue opportunities for Citi. You will work closely with clients and internal stakeholders to enhance client engagement across FDC, Prime, and Equities. The successful candidate will thrive in a client-centric environment, where the direction and demands of our clients shape the priorities and content of our work.

What you will do will be varied day to day, but the key drivers for the role are :

• Lead and mentor the London-based Relationship Sales team, setting clear goals and fostering a collaborative and high-performing environment.

• Collaborate closely with Sales, Product, and Operations teams across Citi to implement target growth strategies and achieve revenue objectives.

• Take ownership of client profitability and revenue growth, actively managing returns associated with client FDC relationships.

• Develop a deep understanding of each client's structure, investment strategies, and service needs to provide tailored solutions.

• Conduct regular client reviews to assess satisfaction levels, address evolving requirements, and proactively resolve any concerns.

• Act as a primary escalation point for client inquiries, ensuring timely and effective resolution of issues.

• Drive innovation and continuous improvement of Citi's FDC product suite and service offerings.

What we will need from you:

• A deep understanding of and experience in Futures, OTC Clearing, and/or FX Prime Brokerage.

• Comprehensive understanding of risk and control frameworks, particularly within the FDC business.

• Broad cross-product knowledge encompassing Futures, Equities, Fixed Income, FX, and Cleared Swaps.

• Strong grasp of global markets, including regulatory landscapes and operational/settlement procedures.

• Proven experience in a client-facing role, building and maintaining strong relationships.

• Demonstrated leadership and management experience, motivating, and developing high-performing teams.

What we will provide you:

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model but also receive a competitive base salary, and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive

Candidates applying for this role must be aware that it is a Certified Role, subject to the FCA and PRA Certification Regime.

The Certification Regime is one element of the Individual Accountability Regime which came into effect on 7 March 2016.

Under the Certification Regime, Citi UK regulated entities (Citi entities) must ensure that employees working in certain roles categorised as specified significant harm functions (Certified Roles) are assessed as fit and proper to carry out their role.

Under the guidance provided by the FCA and PRA, firms should have regard to the following when assessing fitness and propriety:

* Honesty, integrity and reputation

* Financial soundness

* Competence and capability

In order to comply with the requirements of the Certification Regime, Citi entities must take reasonable care to ensure that an employee does not perform a Certified Role without first being certified as Fit and Proper. For this reason, you will be assessed for this role against the Fit and Proper requirements, as described above.

This assessment will be carried out through extensive interviews, self-disclosures, permitted criminal record checks, regulated reference checks, credit checks and other background screening checks.

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Job Family Group:

Institutional Sales

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Job Family:

Investor Sales

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review

View Citi’s EEO Policy Statement and the Know Your Rights poster.