Regional Manager

Looking for a new challenge and a blooming good career move!

Who we are:

Founded in 1977, Planteria has evolved from a small startup into the UK’s largest interior landscaping company, with an impressive annual turnover of £20 million. With a focus on strategic partnerships, continuous innovation and client satisfaction, the company has accelerated its growth in the past 3 years and achieved 33% year-on-year growth over this period and now employs over 175 staff.

Today, as well as providing stunning planting solutions, we also run a premium corporate floristry service and create impressive project work, from roof gardens to living walls.

The opportunity:

Due to a sustained period of growth, we are seeking to recruit a Regional Manager who will be the key lead, ensuring critical success of their region, in terms of profitability, commercial success and customer retention.

Key deliverables:

• Manage and maintain Net Promoter Scores for the region
• Responsible for the regional & individual client profitability including contract reviews and price changes
• Provide outstanding client relationship management & retention
• Team management of a small team along with indirect team members (10-15 technicians) optimising team performance and meet agreed KPIs
• Resolution management including escalation where appropriate including hyper-care plans

Location & Hours:

The role is offered on a permanent basis. The majority of your time will be spent in and around Central London providing services to our blue-chip clients. There will also be some days spent working collaboratively with other functions, out of our beautiful HQ in Henham (CM22 6AA), enjoying a rural location, where lunch is provided onsite daily and ample parking.

Requirements

• Proven experience of managing a team (direct and indirect) – onsite and remote
• Excellent client engagement and communication skills
• Strong time management and organisational skills
• Ability to assess and make decisions based on business priorities and customer expectations
• Able to work under pressure to meet and exceed customer expectations
• Significant experience with client relationship management including complaint escalation and resolution
• Experience of managing P&L budget
• Experience and knowledge of interior horticulture desirable

Benefits

• Competitive salary
• Quarterly company bonus and annual performance related bonus (post probation)
• Car Allowance
• BUPA Cash plan
• Pension
• 25 days holiday
• Lunch onsite
• Parking
• Personal development
• PHI Upon successful probation

At Planteria Group we live by our values which include Someone who lives the company values:  Humble & Confident, Positive & Energetic, One TEAM', Relentless to Improve, Create WOW

If you want to be part of a flourishing business and enjoy being part of an agile, collaborative team then we want to hear from you!

Planteria promotes equality of opportunity as part of our inclusive culture.