Clinical Operations Lead
- Patients first.
- Learn Fast.
- Own the quality.
- Succeed together.
- Care deeply.
- Providing safe, effective, and high-quality patient care as a practising clinician.
- Leading a team of Team Leads and GP Leads.
- Overseeing day-to-day service delivery, ensuring clinical safety, SLA adherence, and operational efficiency.
- Monitoring and reporting on key performance and cost metrics, using these insights to improve service delivery, enhance clinician utilisation, and increase workforce efficiency.
- Supporting team performance management through data insights and automation.
- Maintaining accurate documentation and streamlining processes, leveraging technology and automation to scale operations.
- Mapping and understanding the end-to-end clinical journey, including data points contributing to clinical operations metrics.
- Ensuring all clinical processes comply with CQC standards and maintain inspection-ready documentation.
- Experience leading clinical teams in operational or management-focused roles in digital health or tech-enabled healthcare settings.
- Experience scaling high-volume clinical services safely and efficiently in fast-paced or high-growth environments.
- The ability to balance day-to-day operational execution with process improvement initiatives that streamline workflows and improve outcomes.
- Experience using clinical and operational data to monitor performance, identify risks, and support actionable improvements.
- Experience implementing or working with technology-enabled workflows, including automation and AI, to enhance efficiency, safety, and team effectiveness.
- Applied clinical knowledge in practice, either as a registered clinician or through hands-on experience working closely with prescribers and multidisciplinary teams.
- Experience collaborating across functions (e.g., product, operations, commercial) to ensure clinical decisions and processes are effectively implemented in practice.
- Familiarity with automation, AI, or tech-enabled workflow optimisation.
- Experience supporting CPD or case-based learning for clinical teams.
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