Cleaning Team Leader

LOCATION: The Sidings, Waterloo SHIFT PATTERN: 40 hours per week, 5 out 7 days per week on a rolling weekly rota Shift Hours: Various, 5 Shifts per week to include days, afternoons and nights PAY RATE: £15.80 per hour If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help! We are looking for a dedicated and experienced Cleaning Team Leader to join our team at The Sidings, Waterloo. In this role, you will oversee cleaning operations across the shopping centre, ensuring high standards of cleanliness, hygiene, and presentation are consistently maintained in a busy, customer-facing environment. This is a hands-on position, and you will be expected to carry out cleaning duties alongside your leadership responsibilities. The role requires strong leadership, attention to detail, and the ability to manage both people and performance effectively. Main Duties and Responsibilities

• Work hands-on as part of the cleaning team while carrying out Team Leader responsibilities
• Lead, motivate, and support cleaning operatives to ensure company standards and procedures are followed
• Support the Contracts Manager in coordinating cleaning schedules and allocating resources effectively
• Ensure all areas of the shopping centre are cleaned to agreed specifications and within required timeframes
• Carry out regular quality inspections and complete audit documentation
• Deliver training and ongoing development for cleaning team members, with BICS training experience being an advantage (Training will be provided if not)
• Handle and resolve client or tenant complaints relating to cleanliness in a professional and timely manner
• Monitor stock levels and support the ordering of cleaning supplies and the management of equipment inventory
• Ensure compliance with Health and Safety procedures, COSHH regulations, and safe systems of work
• Promote a proactive approach to maintaining standards during peak footfall periods

Requirements

• Previous experience as a Cleaning Supervisor, ideally within a shopping centre or other high-footfall public environment
• Strong knowledge of cleaning procedures, techniques, and industry best practice
• Excellent written and verbal communication skills
• Proven leadership and team management ability
• Confidence in handling customer complaints and resolving issues professionally
• Strong organisational and time management skills
• High attention to detail and a commitment to maintaining quality standards
• Ability to work flexible hours, including evenings and weekends, as required

Benefits We’re proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit . ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.