Student Success Team Leader

Role: Student Success Team Leader

Reporting to: Head of Operations

Location: London College of Contemporary Music (LCCM) (The Music Box campus) - SE1

Salary: Competitive DOE

Role Summary

The London College of Contemporary Music (LCCM) delivers industry-focused higher education across the music industry. Central to this is a student-centred academic model that supports student engagement, progression, achievement, and successful transition through all levels of study.

The Student Success Team Lead is responsible for leading the Student Success Tutor (SST) function, ensuring the consistent delivery of high-quality academic and developmental support across the student journey.

The role combines team leadership, academic support oversight, student case management, and data-informed intervention, ensuring that student support activity is aligned to curriculum delivery, student outcomes, and institutional priorities.

The post holder will play a key role in helping students to engage effectively with higher education, develop confidence and independence, and overcome barriers to academic progression and success.

Key responsibilities

Leadership and Team Management

• Recruit, induct, train, and support new SST team members.

• Plan and contribute to ongoing CPD for the team.

• Promote effective team working and act as the first escalation point for complex academic cases.

Academic Support & Delivery

• Maintain a strong understanding of LCCM courses across all levels of study.

• Oversee 1:1 academic support, workshops, group sessions, and proactive engagement activity.

• Ensure SST guidance aligns with curriculum requirements, assessment frameworks, and learning outcomes.

• Provide academic cover where required to ensure continuity of service.

Data, Monitoring & Reporting

• Support the Head of Student Services to, monitor student engagement, attendance, assessment activity, and progression.

• Use data to inform early academic engagement and service improvement.

• Support the Head of Student Services to produce concise reports to support evaluation, retention planning, and quality assurance.

Collaboration & Signposting

· Work closely with academic teams and other student services to support student engagement and progression.

· Signpost students to appropriate specialist teams when required

· Represent the SST in cross-departmental meetings and working groups.

Quality, Compliance & Improvement

• Support the Head of Student Services in the continuous improvement of the SST model in line with institutional priorities.

• Ensure SST activity complies with academic regulations, safeguarding, equality, and data protection requirements.

• Maintain professional standards and ensure mandatory training completion.

• Regulatory Alignment The role supports:

1. OfS Conditions B1–B3 through high-quality academic support and positive student outcomes, and E2 through effective oversight and reporting.

2. QAA Quality Code themes of Student Engagement, Learning and Teaching, Assessment, and Enabling Student Achievement.

The successful candidate will demonstrate:

• strong relationship-building with students

• confidence with 1:1 intervention work

• pastoral and emotional literacy awareness

• experience supporting engagement and motivation

• clear record keeping and safeguarding awareness

• experience working across academic and support functions

• an inclusive and neurodiversity-aware approach

• calm, coaching-style communication

Qualifications & Experience

Essential :

• Educated to degree level or equivalent professional experience.

• Experience of working in a student support, pastoral, academic support, mentoring, coaching, retention, or widening participation environment.

• Experience of supporting students through 1:1 interventions and/or group-based developmental support.

• Experience of working with students from diverse educational, cultural, and personal backgrounds.

• Experience of managing sensitive or complex student cases with professionalism, empathy, and appropriate boundaries.

• Experience of working collaboratively with academic staff and/or student support services to improve student outcomes.

• Experience of maintaining accurate records, case notes, and/or student support documentation.

• Experience of using data or student information to identify support needs, monitor engagement, or inform interventions.

Desirable :

• Experience of leading, supervising, mentoring, or coordinating staff or peer teams.

• Experience of working in Higher Education, Further Education, or a specialist creative education setting.

• Experience of supporting students with neurodiversity, additional learning needs, or wellbeing-related barriers to engagement.

• Experience of designing or delivering workshops, study skills sessions, transition support, or student success interventions.

• Experience of contributing to student retention, continuation, progression, or quality enhancement initiatives.

• Experience of working with safeguarding, wellbeing, or pastoral escalation processes.

• Experience of supporting students in a creative, performance, music, or arts-focused educational context.

Knowledge, Skills and Abilties

Essential :

• Strong understanding of student support approaches that promote engagement, confidence, progression, and academic success.

• Ability to lead, motivate, and support a team in a student-facing environment.

• Excellent interpersonal skills, with the ability to build trust and rapport with students and colleagues.

• Strong coaching, mentoring, and communication skills, particularly in relation to student motivation and academic confidence.

• Ability to manage sensitive conversations and respond calmly and appropriately to complex student needs.

• Ability to identify risk, concern, or disengagement and respond in a timely and proportionate way.

• Strong organisational skills, with the ability to manage competing priorities and a varied caseload.

• Ability to analyse and interpret student engagement and progression information to inform support planning.

• Ability to write clear, accurate, and concise notes, reports, and professional communications.

• Good understanding of professional boundaries, confidentiality, safeguarding, equality, and data protection.

• Ability to work independently, use initiative, and make sound judgements within role remit.

• Ability to work collaboratively across academic and professional service teams.

• Confident digital literacy, including use of Microsoft Office / Microsoft 365 and student record or case management systems.

Desirable :

• Understanding of student retention, continuation, and progression priorities within Higher Education.

• Knowledge of inclusive learning, coaching, mentoring, or strengths-based support approaches.

• Knowledge of challenges affecting student engagement in creative or specialist Higher Education settings.

• Understanding of academic skills development, assessment literacy, and/or transition into Higher Education study.

• Knowledge of regulatory expectations relating to student outcomes, student support, and student experience.

• Experience of using systems such as attendance monitoring, VLEs, student record systems, or casework systems.

• Ability to plan and deliver staff development or team training.

What we offer

• Competitive salary

• 20 days annual leave

• Pension 5% personal contribution & 3% Company contribution

• Season Ticket Loan (T&C's apply)

• Vision Express Eye Care Vouchers

• Training & Development opportunities (T&C's apply)

• Staff Discount Scheme – via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics etc

• Refer a friend scheme for staff members (T&Cs apply).

• Social events on campus and through GUS Social Committee "GOSH - GUS on Staff Happiness".

• Professional development opportunities, including training and career progression pathways.

• Employee wellbeing programmes and access to counselling services.

How to apply - application process

Please submit a CV and a supporting statement outlining how you meet the essential criteria and your approach to student success. Applications should be made via our online careers portal by the closing date. We are committed to recruiting a diverse workforce and welcome applications from all sections of the community.

We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.

We’re also committed to providing adjustments to those who may require support with the recruitment process - please contact the LCCM Talent Acquisition Team [email protected]

Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (). Please note we are not a licenced sponsor.