Night Manager - London Hilton on Park Lane
- Oversee the entire nights operation of the hotel to ensure exceptional standards & security
- Serve as a point of contact for regular and VIP Guests
- Ensure the efficient Night Audit responsibilities are completed
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Line Manager of the front of House night team
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
- Manage, record and promptly resolve issues or emergencies that arise
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Oversee and deliver training with the Night Team and assist with their career development.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Conduct annual and mid-year Appraisals with Team Members
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
- Previous management or supervisory experience from a similar operation,
- High level of IT proficiency
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
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