Revenue Operations Analyst

About Us

Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co-created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date.

Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; ‘collaborative staff banks’, which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps.

Patchwork Health has been recognised as HSJ’s 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator’s Economic Innovator of the Year Award.

The Role

As the Revenue Operations Analyst at Patchwork, you will be instrumental in shaping and optimising the Revenue function at Patchwork whilst being exposed to the decision making and operations at the heart of a fast-growing SaaS start-up.

This role requires a dynamic, curious and detail-oriented individual with experience working across revenue-generating business functions such as Sales, Customer Success and Marketing. You will be required to work closely with all Revenue teams to ensure revenue opportunities are maximised.

Key Responsibilities

Revenue Operations Strategy:

• Contributing to developing and executing a comprehensive Revenue Operations strategy that spans across all revenue generating teams.

• Driving continuous improvement of Patchwork’s market and customer data; incl. managing the quarterly FOI (Freedom of Information) data review process.

• Helping to make sure we have excellent data integrity for the most important data points across our target organisations and ensure Revenue teams are accessing and using that data for decision-making.

CRM Management & Reporting:

• Overseeing and optimising the utilisation of our CRM system to ensure accurate reporting, forecasting and performance tracking across all revenue-generating business functions such as Sales, Customer Success and Marketing.

• Understanding all elements of the data in our CRM across all Revenue teams.

• Using the CRM to compile weekly, monthly and live revenue performance reporting against key revenue metrics for different purposes incl. reporting to the board.

Revenue Process Optimisation:

• Helping drive the continuous improvement of revenue-related processes, ensuring efficiency, scalability, and alignment with other Patchwork teams outside of the Revenue business area, and specifically those teams which are also revenue generating.

• Continuously helping to evaluate, implement and manage the tools and technology stack that enhances the efficiency and effectiveness of Revenue Operations and the whole Revenue function.

Revenue Forecasting:

• Assisting with short-term revenue forecasting through understanding Patchwork’s sales playbook and providing constructive challenges of deal forecasts.

• Playing a key role in long-term revenue forecasting; working with the Product and Strategy teams to produce views of longer term revenue potential and targets.

Analysis:

• Running ROI calculations for Patchwork’s products as part of the sales process.

• Supporting writing business cases to accompany analyses.

• Performing ad hoc analysis as needed to address specific business and revenue challenges or issues to provide insights into revenue-related issues.

This is a non-exhaustive list of responsibilities. As part of a small team, it is expected that the Revenue Operations Analyst should also be available to support on other related tasks, escalations and projects as required within the Revenue business area.

Requirements

Essential

• Demonstrable project management and organisational skills.

• Intellectual curiosity regarding business/revenue operations, start-ups and people.

• Excellent critical thinking and problem solving skills.

• Prior experience with CRM platforms (e.g. HubSpot).

• Great written and verbal communication skills and numeracy skills.

• Proficient in Microsoft Office.

• Tech savvy and adaptable to new technologies and systems.

• Eagerness to work with multiple people and be a self-starter.

• Prideful in attention to detail.

• Ability and passion to work in a fast-paced scale-up team environment, embracing its challenges and opportunities.

Nice to Have

• Experience in a tech start-up/scale-up.

• Experience or knowledge of the NHS, healthcare, or healthtech industry.

• Experience or knowledge of workforce applications.

• Experience with SaaS products.

• Experience with HubSpot.

• Experience with APIs and MCPs.

• Strong interest in using AI.

Benefits, Perks & Remuneration

Salary Range: £35,000-40,000

• Hybrid and flexible workplace
• Cycle Scheme
• Tech Loan Scheme
• Employee Assistance Programme (Health Assured)
• Personal Learning & Development Budget
• Flexible income options via Wagestream
• Dog friendly London Hub
• Vibrant and fun London Hub with unlimited refreshments & games
• Access to co-working spaces across the UK

The Small Print

We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us.

Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.