ServiceNow CSM/HRSD Specialist
📍 UK-Based | 💻 Hybrid (clients visits occasionally)| 🛡️ SC Clearance Required
💼 Permanent Position
I'm working with a top-tier ServiceNow Partner looking for an experienced ServiceNow specialist to join their Digital team.
You'll be hands-on across Customer, Technology, and Employee Experience workflows, think CSM, CRM, HRSD, and more. If you're comfortable building modern UIs with the Experience Layer, integrating with external systems via REST/SOAP, and creating real impact across the full lifecycle — this one's for you. Ideal experience includes:
- Proven background in ServiceNow development & configuration
- Strong integration skills (REST/SOAP, IntegrationHub)
- Experience with UI Builder, Service Portal, and Next Experience
- Solid understanding of customer journeys & employee lifecycle touchpoints
- Holding CIS-CSM and CIS-HRSD, while being able to demonstrable significant modules knowledge and experience
- Contributed to solution design and bid work within a service provider
- Experience with Agentic AI/Now Assist would be a bonus
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