IT Support & System Lead

At Chapter 2, we’re not just scaling businesses—we’re reshaping the future of talent acquisition with passion, loyalty, and an unwavering commitment to results. By blending people, processes, and cutting-edge technology, we’ve redefined the traditional RPO model, delivering faster, smarter, and more cost-effective solutions that exceed expectations.

As a global powerhouse, our team spans the UK, South Africa, the US, and Germany, with India as the next frontier in our ambitious expansion. Having grown 1300% in just two years, we are unstoppable fuelling our momentum with honesty, collaboration, and a shared vision.

We are relentless in our pursuit of excellence, embedding world-class talent, pioneering technology, and compelling employer branding into organizations across industries. Our approach isn’t just about recruitment—it’s about building long-term success for our clients.

We are loyal to our clients, to our vision, and most importantly, to each other—because we know that true success is built together.

For more information, please watch the Chapter 2 Evolution 🎥🚀

The Role:

Permanent role : (20 hours per week)

Location: Hackney

Our client, a fast-growing health-focused organisation based in London, is seeking a proactive and well-rounded IT Support & System Lead to lead their in-house tech support function. This is a hands-on role covering everything from IT infrastructure and cybersecurity to device provisioning, onboarding/offboarding, and managing cloud-based services (primarily Microsoft 365).

You'll be stepping in to replace an external provider and will play a key role in keeping the business running smoothly through expert support and smart IT solutions.

If you're a tech-savvy problem solver who enjoys working across multiple systems in a collaborative environment — we’d love to hear from you.

Key Responsibilities:

Technical Support and Operations – 40%

• Provide end-user IT support.

• Manage device provisioning, onboarding/offboarding processes.

• Monitor and support Windows/macOS laptops (limited to approved hardware)

• Maintain asset inventory and perform basic in-office troubleshooting

• Coordinate repairs for in-warranty devices

Cloud and Software Services – 30%

• Administer Microsoft 365 licenses and user accounts

• Provide first-line support for Microsoft 365 (Outlook, Teams, OneDrive, etc.)

• Support mobile device management and remote staff in set up and installation (Intune)

• Manage anti-virus solutions (Bitdefender or Windows Defender)

• Support VPN/firewall

• Maintain cloud backup solutions (Acronis) and conduct test restores

Vendor and License Management – 10%

• Manage relationships with vendors for hardware/software procurement

• Track and renew software licenses as needed

• Maintain documentation for compliance and audit readiness

Customer Success & Strategic Planning – 10%

• Act as the primary point of contact for IT within the organization

• Advise leadership on future IT needs aligned with company growth

• Support ad hoc IT projects and onboarding of new systems

Documentation and Knowledge Sharing – 5%

• Establish and maintain an internal company wiki or IT knowledge base to document common procedures, troubleshooting steps, and onboarding/offboarding processes for staff and contractors.

Support Across Time Zones – 5%

• Provide remote IT support to overseas staff, ensuring timely resolution of issues across different time zones and adapting support workflows for a distributed team.

Skills & Qualifications:

• 8+ years in IT support/consulting or similar role in an SME/startup

• Strong knowledge of Microsoft 365 ecosystem

• Previous experience in managing relationships with vendors in software/hardware procurement

• Familiarity with mobile device management tools (e.g., Intune, Time doctor)

• Experience with VPNs, endpoint protection, and cloud backup systems

• Strong interpersonal and communication skills

Hours and Benefits

• 10am to 2pm daily
• 27 days annual leave & birthday leave
• Private medical insurance
• Gym discounts
• Cycle to work scheme

Diversity, Equity & Inclusion at Chapter 2 🌍✨

At Chapter 2, we are committed to building a diverse, inclusive, and welcoming workplace where everyone belongs. Regardless of race, ethnicity, religion, age, gender identity or expression, sexual orientation, disability, or neurodiversity, we celebrate the unique perspectives that make us stronger. We encourage applications from all backgrounds and are happy to accommodate any recruitment or interview adjustments needed to create a smooth and comfortable experience. Your individuality matters, and we believe that diverse philosophies, cultures, and experiences drive innovation and success.