Resident Engagement Lead

Resident Engagement Lead
Streatham, London
Part time - 3 days per week
Salary £22,500

Reports to: Director of Care

Job Overview:
(Note: In addition to these functions employees are required to carry out such duties as may reasonably be required) is a critical role in British Home where you will support service improvement.

You will work in collaboration with residents and the Senior Management Team to develop, evolve and improve the way teams work together to achieve shared outcomes.

Working Hours: 3 days over 7-day period, as agreed with the manager.

Resident Engagement Lead - Role Specific Duties:
To support the Residents Panel in promoting and supporting mechanisms for residents to participate in decision making affecting British Home.
To support the Residents Panel to enable the smooth running of meetings and activities through effective facilitation
As well as supporting the organisation of regular Residents Panel meetings, you will be required to support the panel to prepare agendas for all residents groups and take and distribute minutes, once agreed by the panel. You will ensure, that all actions are taken recorded and reported back to the group.
To support and enable residents to meaningfully engage with the wider community, and to take part in forums such as the Neurological Alliance, UKABIF etc…
To support residents to take part in Trustee board meetings and other events, ensuring that residents views are discussed or issues raised are put forward for consideration by the Trustees
To work with the panel to identify courses and conferences that would be of interest and relevance to the work of resident representatives and organise travel/attendance and accommodation as appropriate.
To work with residents to ensure that:
resident satisfaction surveys are meaningful,
establish if services are meeting resident needs and expectations,
the Senior Management Team is held to account for delivering on action plans.
To work with the panel to develop new and relevant ways of undertaking surveys. You will collect and analyse data from consultation exercises, produce reports and support the panel in recommending actions and review procedures.

Resident Engagement Lead - Working with Others:
Develop effective working relationships with other employees within The British Home
Work in collaboration with members of the multi-disciplinary teams to maximise opportunities for Residents

Resident Engagement Lead - Leading by Example:
Seek opportunities for personal and professional growth
Be a role model for other carers and be an ambassador for the service

Resident Engagement Lead - Personal Responsibilities:
To promote healthy workplace culture and behaviours, challenging this where appropriate and recognising and rewarding good conduct.
To organise work effectively and utilise digital platforms, alongside ensuring those in each clinical area have opportunities for face-to-face contact and discussions.
To look for opportunities to hear the voices of the residents and the families and/or advocates accessing our services and enable co-production.
Ensure accurate and notes and records of all contacts are recorded within the electronic notes system.
Identify personal learning and development needs and attend appropriate internal and/or external training as identified in personal development plan and take proactive advantage of the professional support offered by British Home to meet the demands of working within this challenging field.

Resident Engagement Lead - General
of the enabling approach to support people to meet their full potential
To comply with all statutory requirements and legislation i.e. Health & Safety, COSHH(Control of Substances and Hazards to Health), Moving and Handling, Fire Safety, Environmental Health etc
This job description is not exhaustive and you may be required to undertake other duties commensurate with your position at the request of the Director of Care or person in charge of the home.
It is a condition of employment that this post is subject to a satisfactory Enhanced Disclosure and Barring check.

Values-Based Personal Qualities

Specific Requirement

Individual

Involve residents, families, external agencies and colleagues
Speak up when things go wrong

Rehabilitation

Understand person-centred care and can demonstrate treating people as individuals and respecting choices
Promoting independence and encouraging appropriate risk taking

Integrity, Diversity, Openness and Honesty

Ensuring no one is discriminated or excluded
Understand human rights and their impact on care delivery
Facilitating people to speak up about concerns and acting upon them without fear

Talent & Energy

Striving for quality in everything we do, recognising and understanding what quality in care means for people using this service
Being accepting of criticism and focusing on improving
Being open to new opportunities for learning and identifying skills and knowledge improvements

Heart of their Care

Treating people with kindness
Understanding the importance of empathy in all areas of employment
Understanding the values of others and always providing a caring service

Highest Standards

Focus on how thing could be done better and sharing ideas
Understanding wellbeing and what is important to people using this service
Improving outcomes for people
Ensuring appropriate services are provided for people using the services