Clinical Governance Manager

A Bit About Us

We're Doccla, the virtual ward company. We provide patients and clinicians with the transformative power of remote patient monitoring.

Our existing customers are Hospitals, Community Services, and NHS Commissioners that we partner with to deliver tech enabled virtual wards. With our technology, logistics, and support patients can be discharged from a hospital ward to a virtual one and recover in the comfort of their own homes. Patients love our care pathways and health services become more efficient; it's a win-win.

Doccla is a growing health tech startup; we have secured a £35ml at Series B, led by European VC Lakestar, with new investors French VC Elaia and existing investors General Catalyst, Speedinvest and the investment leg of German media company Bertelsmann also participating. We're solving real problems for patients and health systems and we are growing at exceptional speed. We're looking for dedicated people with a passion for solving the problems in healthcare.

This is your chance to join us at a key stage of our growth. Our ambition is to be a category leader for virtual healthcare. You will be joining a highly entrepreneurial team that combines technical, clinical, operational, and commercial colleagues.

What you'll do as a Clinical Governance Manager

The post holder will be responsible for ensuring robust clinical governance processes at Doccla. This will include evaluating, monitoring and maintaining clinical quality and assurance across the organisation, supported by the Chief Medical Officer.

• Lead the development of clinical governance initiatives to support highest quality and safest patient care

• Have a lead role in ensuring compliance with CQC regulatory expectations

• Have a lead role in the development of and adherence to underpinning clinical policies and strategies

• Offer project management support to clinical governance processes

• Develop and quality assure effective systems for the investigation of incidents, complaints and patient feedback

• Role model a culture of clinical governance and quality in the organisation

• Lead on organisational training related to clinical governance activities

• Undertake and oversee clinical audit processes and support with dissemination of learning

• Ensuring joined up clinical governance processes between Doccla and partners

• Clinical Governance reporting

Requirements

The post holder must demonstrate effective leadership qualities and have extensive experience of patient care. They must be able to work well in a flexible environment with a multidisciplinary team (including non-clinicians). They must be skilled at communicating and able to motivate teams to achieve quality outcomes. Above all, the post holder must be passionate about service improvement through innovation and patient-centred care.

Qualifications

The post holder must:

• be educated to a degree level or equivalent;

• have current registration with NMC/HCPC;

• have the right to work in the UK; and

• have evidence of specialist knowledge and continuing professional development.

Experience:

The post holder must have:

• extensive experience of clinical governance in healthcare setting;

• extensive experience of leading healthcare services through CQC preparation and inspection;

• experience of embedding clinical governance processes; and

• a proven record of strong leadership and managing teams

The post holder would ideally also have:

• experience of working in an independent digital healthcare setting

• project management experience

Skills/Abilities:

The post holder must:

• be able to read, write and speak English fluently;

• have solid technology acumen;

• have excellent written and verbal communication skills and well-developed interpersonal skills;

• be excellent at team working with the ability to work using their own initiative;

• be a strong role model across Doccla as a whole, and demonstrate compassionate leadership

• be professional and patient-focussed;

• be accountable for their own actions in accordance with their Code of Professional Conduct;

• demonstrate a strong commitment to identifying development opportunities, celebrating success, and encouraging creativity, innovation, and excellence in practice;

• be able to work autonomously with minimal direction;

• be dynamic, flexible and willing to task shift to meet the needs of the organisational priorities

• have delegation, people and workload management skills;

• use an evidence-based approach to decision making

• ensure clinical governance activities are benchmarked to best practice and national guidelines;

• have strong analytical and problem-solving skills

• have the ability to identify, develop, nurture and promote innovative approaches to service development

• have well-developed project management, presentation, and reporting skills; and

• be confident using IT systems MS office (including word and excel).

Ideally, applicants will also have some knowledge and experience of remote patient monitoring technologies.

How we work

We empower everyone to take ownership and responsibility for the company and their role within it. We act ethically and think of helping patients and protecting their safety first.

Whatever your role is, to thrive at Doccla, a can-do and action oriented attitude is essential. As is being a clear and open communicator who is receptive to feedback.

Our team is hybrid with offices in London, Denmark, Germany & Stockholm. Most of the team lives in and around London and visits the office one to three times per week to enjoy in person meetings, free lunch with the team, and the general perks of a WeWork with a glorious barista. The extent of remote vs office working will depend on your role, as some roles have the flexibility to be fully remote.

We have an employee equity pool that you can be part of so that as the company continues to grow you'll have a share in its success.

Some of our employee benefits include

• Annual Leave & Holidays:
  • 🌴 25 days of annual leave plus up to 8 bank holidays per year.
  • 🔄 Flexibility to buy or sell holidays back to the company.
• Remote Working:
  • 🏡 Flexible Remote Work: Options to work remotely, giving you the freedom to balance work and life.
  • 💻 Home Office Setup: £200 remote working stipend to enhance your home office.
• Financial Benefits:
  • 📈 Employee stock options.
  • 💸 4% pension on full basic pay.
  • 🛡️ 4x basic pay for Life insurance.
• Health & Wellness:
  • 🩺 Private health insurance.
  • 🫄 4 months full pay for the birthing person.*
  • 👶🏽 4 weeks full pay for the non-birthing person.*
  • 🩺 Sick pay
• Workplace Perks (if not remote):
  • 🍝 Daily lunch provided at HQ.
  • 🐶 Pet-friendly office
• Other benefits include:
• 📚 £500 Learning & Development budget per employee.
• 🚲 Cycle to work scheme.
• via Smart Health:
• 24/7 online GP appointments
• Mental health support
• Nutrition advice
• Fitness plans
• Second medical opinions
• Health checks
  

What do you get for all your hard work?

• A competitive compensation package (base + options) with half year and annual performance reviews.
• Work at one of the most patient focussed and client centric healthtech startups, backed by top VC firms, Lakestar, Elaia, General Catalyst & Speedinvest.
• Growth. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.

Diversity at Doccla
We embrace diversity at Doccla. To build a product that is valued we need a team with all kinds of different perspectives, experiences and backgrounds. That's why we're committed to hiring people from different backgrounds, race, religion, national origin, gender identity, sexual orientation, gender identity, age or disability.

We understand that applying for a new job takes a lot of work and we really value your time. We are really looking forward to reading your application!

Safer Recruitment

Doccla is committed to the principles of safer recruitment, ensuring that safeguarding and promoting the welfare of children and vulnerable adults is central to our recruitment processes.

A Disclosure and Barring Service (DBS) check will be required for all posts with access to children or vulnerable adults. Please note that it is an offence to apply, offer or accept to do any work with children (paid or unpaid) if disqualified from working with children.