General Manager, Mens Footwear, Kurt Geiger, Harrods

Operating in one of the worlds leading luxury department stores for top end global designers, the Kurt Geiger business spans across the famous ‘Shoe heaven’, mens and Kids footwear departments. We work collaboratively to delight our customers and provide an exclusive shopping experience.

With over 40 brands and an ASP of over £500, our Harrods Shoe department has something for everyone. From slippers to made to order Croc loafers we tailor our experience to meet every client's needs,

We are looking for a dynamic, commercial and passionate manager who thrives in a luxury, sales and client focused environment. You will be working closely with Host store management as well as the brands so the ability to build strong relationships is essential.

Requirements

SALES

• Deliver budgeted sales, contribution, cost control and stock loss to Company agreed targets.
• Monitor brand performance and sales on a weekly basis and take action in order to improve results.
• Contribute towards the development of the KG “branded” portfolio in line with consumer demands and business opportunity.
• Deliver consistency of sales planning for any in store retail events.
• Use business KG reporting tools in order to drive sales and contribution including brand analysis, best sellers, branch contribution and team and individual productivity.
• Adopt a commercial, dynamic, positive and imaginative approach to achieving results.
• Deliver retail “projects” on time and to the required standard, identifying long term strategies and exploiting local and regional trading opportunities .
• Identify and persue commercial opportunity in conjunction with the host store.
• Schedule and plan staff to ensure maximum floor coverage to maximise all sales opportunities and effective back office management at all times in line with core hours, identifying at risk areas to Group General Manager.

SERVICE

• Drive excellence in service levels in order to deliver “Luxury Service”.
• Review test shops, create and implement service action plans with team that will ensure our minimum service level is achieved at all times within all departments.
• Understand the policies and procedures of the company and host store and ensure these are communicated effectively and adhered to by employees.
• Develop and install a clientele culture. Increasing the percentage and proactively selling to customer engagement by incorporating all platforms of clientelling.

PEOPLE

• Recruit new team members in that best meet our identified personal qualities following Kurt Geiger recruitment process.
• Lead and coach a team and manage both good and poor performance, identifying and developing top talent to support our Company Succession Plan Communicate KPI’s and manage on an on going basis, through performance review and on going evaluation and feedback.
• Demonstrate effective leadership, motivating and developing the team to deliver against our key business goals.
• Model the Company competencies, value and beliefs in order to demonstrate the Kurt Geiger culture to customers, management and employees.
• Ensure the Company disciplinary and grievance procedures are followed as laid out in the Employee handbook in consultation with line management and the HR department.
• Oversee the management of the absence and sickness procedures in line with Company policy.

VISUAL MERCHANDISING

• Manage the VM process to ensure in a host store meets we standards of VM presentation, ensuring that guidelines outlined.
• To undertake any other reasonable duties as requested in order to ensure that the responsibilities of the role are met for the needs of the business.

STOCK AND ADMINISTRATION

• Maintain the integrity of the store stock file through the effective liaison with the operational management team.
• Ensure compliance is achieved within all areas of stock management and branch and staff administration.
• Oversee stock management process to ensure stock take result falls within Company target of +/- 0.3%
• Take full ownership/accountability of stockrooms in accordance to agreed operational standards.

OWNERSHIP/ ACCOUNTIBILITY

• To take complete ownership by delivering business goals and stepping into leadership role in the absence of the line manager across the business outside your direct remit to ensure the business is run operationally round.

KPIs

• Meet sales , profit and control costs in line with Company target.
• Manage both good and poor performance, review and develop direct reporting staff.
• Meet targets for staff costs, stock loss and key controls. • Control labour turnover and employee retention to agreed target.
• Maintain a high level of branch presentation and adhere to Model Store.
• NPS/ CRM results to exceeds Company's expectations.

Benefits

• Competitive basic salary
• Generous bonus structure
• Uniform allowances
• Enviable discounts

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.

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