ALAÏA Senior Sales Associate - Harrods

“ I make clothes;

women make fashion ”

Alaia – Senior Sales Associate (Harrods)

(Permanent Full-Time)

HOW WILL YOU MAKE AN IMPACT?

Achieving Sales & KPIs:

• Reaching weekly / monthly store targets with the team
• Increasing average basket in quantity and value (UPT, VPT)
• Developing cross-selling opportunities
• Knowledge of RTW and Accessories construction and vocabulary to tell the story of the ALAÏA world

Client Relationship & Portfolio Development:

• Cultivates exceptional client relationships with international clients to maintain and enhance the client loyalty of their current portfolio
• Establishes action plans and strategies to increase and develop your client base - upgrade high potentials and regain lost clients
• Efficiently develops the client portfolio, notably through networking outside the Boutique and having hunting in mind all the time
• Asking open questions to engage clients to talk, listening to their needs and getting the right information to make the sale in order to ensure clients return
• Participates in client events as well as high ticket client events and/or actions
• Resolves client issues when they arise by promptly investigating the opportunities and root causes, proposing solutions and escalating to hierarchy potential roadblocks and recommendations in order to drive excellence in client service

Client Service Excellence:

• Bringing to life the ALAÏA client experience
• Representing the highest standards and promoting ALAÏA’s name and image within the Boutique and keeping the integrity alive
• Welcoming clients in the boutique, over the phone and by e-mail according to ALAÏA guidance and standards
• Developing a client book and updating the client database
• Nurturing client loyalty through excellent service and treatment
• Reinforcing clientele relationships with consistent follow up

Boutique Operations & Visual Merchandising:

• Taking part actively in team meetings, events, regular inventory counts and all daily operations as required
• Respecting and ensuring the highest standards of Visual Merchandising in line with the Boutique guidance
• Ensuring the Boutique is kept tidy, clean and welcoming at all times
• Respecting and applying security rules and mindset (local and Maison security rules)
• Participate in management of cashier duties to complete a sale
• Taking care of the cash desk
• Taking the deposits and managing pre-orders

Brand Ambassador:

• Maintaining an excellent level of product knowledge, understanding products and trends, collections to tell the story of ALAÏA
• Following the ALAÏA Grooming standards at all times whilst representing the Maison
• Working closely as a part of a team and with partners of the Maison

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

You will play an essential part in the smooth running of our boutique and a seamless customer journey. With this responsibility in mind, you will need to have an authentic approach with clients and demonstrate strong communication skills.

We are looking for individuals who are naturally proactive and take initiative. Often our boutique can be quiet and operate significantly on a private appointment basis, so having a hands-on and hard-working approach is key.

The existing team would welcome a co-operative colleague, who contributes in all daily operations and additional projects. As a Senior Sales Associate, you will also be required to support the management team with additional tasks.

• Relevant experience in Luxury Fashion / Accessories
• RTW orientated (experience in Haute Couture is advantageous)
• Experience in pinning a dress to assist with alterations is a plus
• Strong sales techniques and clienteling – must have a strong client base
• Excellent interpersonal and communication skills
• Warm and friendly personality that can build relationships easily
• Fluent in English (written and oral), a second language is a plus
• Truly engaged in the ALAÏA Maison - understanding of the Maison's heritage & values
• Strong drive to succeed - proactive approach
• Proficiency in Microsoft Office and email is required

HOW DO WE KEEP YOU SMILING?

As a significant member of the Alaia community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Boutique Manager & Assistant Boutique Manager for Alaia

3rd Stage – Interview with the Head of HR for Alaia

LEARN MORE ABOUT LIFE AT RICHEMONT AND ALAIA BELOW: