Associate Account Manager (Hiring Immediately)

FlexTrade Systems is a provider of customized multi-asset execution and order management trading solutions for buy- and sell-side financial institutions. Through deep client partnerships with some of the world's largest, most complex and demanding capital markets firms, we develop the flexible tools, technology and innovation that deliver our clients a competitive edge. Our globally distributed engineering teams focus on adaptable technology and open architecture to develop highly sophisticated trading solutions that can automate and scale with your business strategies.

At FlexTrade, we hold our values close to heart, with pride and gratitude, as they guide us in everything that we do. We are dedicated to giving our clients a competitive edge, taking ownership of our responsibilities, being flexible to adapt to ever changing environment and technology, bringing integrity to ever interaction and we continue to improve, grow together and collaborate as one team. All of these while having fun truly makes FlexTrade a wonderful place to work.

The Team
We are looking for an Account Manager to join our Client Services team. The team is responsible for new and existing clients and is involved with the full project life cycle as well as ongoing support. This includes analysis, design and implementation during a new client onboarding, as well as implementation, maintenance and enhancement projects once the client is live.

About You

You will be responsible for ensuring the overall goals of the client are understood and delivered successfully by the Client Services team. You will need to manage multiple client implementations across asset classes, keeping deliveries on track and expectations managed. Working directly with the clients’ trading desk and technology teams alongside other Client Services teams to see projects through to successful completion. Key to this position will be understanding priorities from the client’s perspective and managing the projects and deliverables effectively and efficiently.

Responsibilities:

• Work alongside technical Client Services team members, to plan and successfully deliver client projects

• Manage client priorities, ensuring that any changes are clearly communicated and understood

• Identify and document key risks, information gaps and dependencies early on, so they can be mitigated

• Create accountability with clear reporting of implementation progress

• Monitor implementation progress, reporting to senior management

• Keep all internal and external stakeholders updated on the progress of the projects

• Communicate confidently project status and raise alerts

• Build rapport and form strong relationships with the clients

• Run quarterly reviews alongside the senior management team, with clients senior stakeholders

• Run demos and train new traders to use the system

• Upsell new functionality, features and asset classes