Clinic Supervisor

CLINIC SUPERVISOR

Location: Stratum Clinic, Wimbledon. SW20 0LW

Contract Type: Permanent, Full Time

Hours: 40 hours per week,

Salary: £30,000 per annum + benefits

Closing Date: Monday 17 th November 2025

We make health happen

The Dermatology Partnership is a growing group of private clinics, who are trusted experts in dermatology and are now part of Bupa Health Services. We transform peoples’ lives by providing outstanding dermatology care. We do this by placing patients at the heart of everything we do, striving to be the best at what we do and believe that our patients’ trust is earned through the delivery of clinical services to the highest standard.

The successful candidate will be responsible for fully managing the reception area and ensuring the smooth daily operation of the clinic. The role requires someone who is a quick learner, capable of thinking creatively, and proficient in multitasking. Full training and support will be provided, after which, you will be expected to work independently and supervise the clinic in the absence of management.

Key Responsibilities:

• In this dynamic and patient-focused role, you will be at the heart of clinic operations, ensuring a seamless and professional experience from the moment the practice opens to the end of each day. You will manage front-of-house duties including running reception, checking in patients, coordinating with doctors, and preparing clinic rooms when clinical staff are unavailable.
• Your organisational skills will shine as you handle appointment bookings, print daily schedules and prescriptions, and liaise with the bookings team to manage calls and enquiries efficiently.
• Supporting both aesthetic and nursing services, you will also take ownership of administrative tasks such as managing post, maintaining accurate patient records, and ensuring all documentation is audit-ready.
• Financial responsibilities include understanding billing processes for both self-funded and insured patients, generating invoices and reports, and managing payments, deposits, and refunds.
• With a strong focus on delivering a first-class patient journey, you will handle complaints with professionalism and ensure every interaction reflects the highest standards of care and service.

Key Skills / Qualifications needed for this role:

• Previous experience in a healthcare environment essential.
• Strong multitasking and organisational abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and take initiative.
• Professional and courteous telephone manner.
• Attention to detail and accuracy in documentation.

Benefits:

• Perkbox rewards, discounted shopping and celebrations
• Employee Assistance Programme – access to wellbeing and free counselling services
• Ongoing training and professional development throughout your career at TDP
• 25 days of annual leave entitlement in addition to public holidays (pro-rata)
• Contribution to the company pension scheme (differs by practice)
• Employee discounts for dermatology/aesthetic treatments and skin care products

Why The Dermatology Partnership?

We are dedicated to delivering expert medical, surgical, and aesthetic skincare, guiding each patient through their unique journey. We aim to be recognised as the UK's leading provider of clinical dermatology, attracting top clinicians and support teams. We support, understand, and value our patients and colleagues in our welcoming clinics, fostering a culture of trust, respect, and teamwork. We celebrate outstanding performance and take pride in our clinical excellence, our team, and the professional services we offer our patients.

Our commitment to innovation drives us to be flexible, agile, and adaptable, encouraging everyone to contribute to shaping our services now and in the future. We love what we do and are dedicated to making a difference in people's lives. Our values reflect our passion for our work and our commitment to providing exceptional care in a supportive and innovative environment.