Product Specialist in City of London

Job description

About Specter

At Specter, we exist to replace lagging data with living signals .

When we were on the investing side, every “breaking-news” alert was already stale. By the time a funding round or press release hit our dashboards, the field was crowded, the deal was priced, and the real opportunity was gone.

We started Specter because private markets deserve a live feed, not a rear-view mirror . Our platform tracks leading indicators across companies, people, and investors — the subtle movements that hint at tomorrow’s breakout before anyone writes the headline.

Today, over 300 top VC and PE firms rely on Specter daily to discover opportunities, win allocations earlier, and move with insight instead of inertia.

The Role

We’re hiring a Product Specialist to be the go-to expert helping our customers get the most out of Specter.

This is a hybrid role: part customer success, part technical problem-solving, part product feedback. You’ll work directly with investors and operators, guiding them through onboarding, advanced features, and integrations. You’ll also be a critical bridge between customers and our product/engineering teams — shaping how Specter evolves by bringing user insights back into the product.

What You’ll Be Doing

• Support customers via calls, email, and chat to ensure their success with our platform.
• Guide users on onboarding, integrations, and advanced functionality.
• Act as the critical bridge between customers and our product/engineering teams.
• Create and maintain resources (guides, docs, onboarding flows, support materials).
• Gather feedback and insights to shape continuous product improvement.
• Spot opportunities for account expansion and collaborate with sales to nurture growth.
• Debug technical issues (APIs, data integrations) and brainstorm solutions with customers.

Who You Are

We’d love to hear from you if you have:

• Experience in a customer-facing role (customer success, consulting, or support).
• Strong communication skills — able to explain complex concepts clearly.
• Problem-solving mindset, with curiosity to understand how things work.
• Comfort with technical concepts like APIs, data integrations, and SQL/Python basics.
• Ability to adapt quickly in a fast-paced startup environment.

Nice to Have

• 1–2 years of experience in customer-facing or technical roles.
• Academic or professional background with exposure to programming/query languages.

Why This Role Matters ⭐

Customer success is at the core of Specter’s mission. Your work ensures the world’s top investors can rely on Specter every day to spot momentum before anyone else does.

This is also a high-growth role with multiple career paths as we scale:

• Customer Success → Grow into senior roles, managing key accounts or leading a CS team.
• Sales → Transition into a commercial role, driving new business or expanding accounts.
• Revenue Operations (RevOps) → Move into a strategic role shaping how Specter runs its GTM engine, from tooling and reporting to process design.

Where you go will depend on your strengths, interests, and the impact you deliver — but each path offers significant opportunities for growth at Specter.

What We Value

• No Fluff — we move fast and stay pragmatic.
• Speed — we act quickly, learn, and adapt.
• Frugality — we build smart and scale responsibly.
• Accountability — we take ownership and deliver.

How to Apply

If this sounds exciting, send your CV and a short note on why you’re interested in Specter to [email protected] . We review every application and aim to get back within a week.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Casual / Part Time Jobs

Published at

16-10-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English