Assistant Studio Manager

The CompanyA premium boutique fitness business committed to delivering exceptional member experiences through outstanding service, high-energy environments, and a strong sense of community. The business values proactive leadership, continuous development, and creating inclusive spaces where both people and performance thrive. The BasicsSalary: £30,500Location: Clapham JunctionWorking hours: Full-time (40 hours per week) and 1 day every weekend. Shifts start as early as 5:45am and finish as late as 9:15pm so must be able to travel into and out of Central London for those times.Benefits: A competitive benefits package including a complimentary fitness membership, discounts on products and services, referral incentives, pension contributions and enhanced family support benefits.Start date: end of October/early NovemberThe RoleFront of House LeadershipLead regular Front of House shifts, acting as the face of the studio.Deliver an exceptional member experience from arrival through to departure.Resolve member queries and concerns professionally and efficiently.Ensure Front of House standards remain consistently high across every shift.Lead by example, demonstrating outstanding customer service and professionalism.Studio OperationsSupport the delivery of smooth daily studio operations.Ensure the studio is clean, organised and operationally ready at all times.Complete daily operational checks and ensure company procedures are followed.Support health & safety compliance and maintain a safe environment for members and team.Commercial PerformanceSupport the delivery of studio KPIs, including member satisfaction, retention and operational performance.Assist with monitoring studio performance and identifying opportunities for improvement.Help drive a culture of accountability and continuous improvement.Team Leadership DevelopmentCoach and support the Front of House team during shifts, providing regular feedback and guidance.Support Customer Service Leads (CSLs) in building team capability, confidence and consistency.Foster a positive, collaborative and high-performing team culture.Encourage best practice and uphold company values across the team.Recruitment + OnboardingSupport the recruitment process for Front of House team members.Assist with onboarding and training new starters to ensure they are set up for success.Help maintain training standards and ensure team members understand operational procedures and service expectations.Scheduling + Duty ManagementSupport rota planning and shift coverage to ensure appropriate staffing levels.Act as Duty Manager when required, taking responsibility for the safe and efficient operation of the studio.Escalate operational issues appropriately and take ownership of resolving day-to-day challenges.The PersonWe're looking for someone who is passionate about delivering exceptional service and enjoys leading by example in a fast-paced, people-focused environment.