Sales Administrator

Create Joy. Protect Wildlife. Build for Growth.

At Elizabeth Scarlett , we believe work should feel meaningful. We exist to create joyful living while raising funds to protect the world’s most precious wildlife. By 2030, our goal is to contribute £2 million to conservation.

We are looking for a highly organised and proactive Sales Administrator to support our wholesale and B2B operations. This role sits at the heart of the sales function, ensuring seamless communication with trade customers, effective management of our B2B platform, and strong administrative support to the wider sales team.

Salary: £26k + 10% discretionary bonus
Reporting to: Head of Sales
Location: Potter’s Bar (24mins from Kings Cross)
️ Hybrid: 2 days per week in Potters Bar
Employment type: Full Time

Why this role matters ✨

This role matters because it sits at the heart of our customer relationships, which are central to our business. It’s a great opportunity for someone to directly shape how our customers and trade partners experience and perceive us.

What you will be doing

1. Trade Communication

• Manage shared inboxes, ensuring all incoming requests are handled or correctly routed (e.g. product information, imagery, technical details).

• Act as a key point of contact for Account Managers on queries not handled by the Operations team.

• Support the transition of customers from Faire to our B2B platform, including communication and onboarding.

2. B2B Platform & Systems Management

• Conduct regular B2B housekeeping, including auditing the user base and removing inactive customers (12+ months).

• Maintain and update the wholesale database (Klaviyo), ensuring monthly audits and removal of dormant accounts.

• Manage B2B platform updates:

  • Upload new product imagery and data

  • Merchandise the platform for new deliveries

  • Update pricing and product copy as required

• Oversee weekly updates and maintenance of Zee Maps.

3. Sales Administration

• Maintain and update key sales tools and documents:

  • Account-specific product sheets (e.g. key retail partners)

  • Seasonal Excel line sheets and order forms

  • Master barcode list

  • Tiered pricing sheets

• Support stockist onboarding by completing vendor forms and required documentation.

• Organise and manage product samples, ensuring timely distribution to accounts.

• Provide office-based support to the sales team, including dispatching POS materials, display kits, and other assets.

• Conduct regular audits of stockists and flag any concerns to the sales team.

4. Additional Support

• Provide ad hoc administrative and operational support to the Commercial Director and Head of Sales

Who we are looking for

Mindset

• Passion for the brand

• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment

Must-have skills

• Confident communicator, comfortable liaising with internal teams and external partners

• Strong organisational and administrative skills with excellent attention to detail

Nice-to-have skills

• Proactive, solution-oriented mindset

• Proficiency in Excel and CRM/email platforms (e.g. Klaviyo or similar)

Experience

• 2-3 years of experience in a similar role

Culture fit

• Kind, collaborative, and reliable — someone teams trust

• Action-oriented and comfortable moving at pace

• Excited to work for a brand blending creativity, commerciality, and purpose

What we offer

Salary and bonus

• £26k + 10% discretionary bonus

• +10% discretionary performance bonus

Flexibility and time

• Hybrid working (minimum 2 days in-office)

• 24 days holiday plus bank holidays

Personal development

• Annual L&D budget (3% of salary)

• Annual summer retreat (e.g. 42 Acres in Somerset)

Team perks

• 60% team discount

• 25% friends and family discount code

Impact and ownership

• Improve trade retail partner experience

• Working directly with our Head of Sales, Wholesale Ops team

• Direct contribution to our £2M conservation mission

Our hiring process

1. [Virtual] Values / Mission Stage (Phone call), with: Vaughn (Hiring Manager)

2. [Virtual] First Interview, with: Victoria (Head of Sales)

3. [Virtual] Second Interview with tasks with Victoria and Isabelle (Commercial Director)

4. [In person] Final Interview, CEO